What are the responsibilities and job description for the Customer Service Specialist position at German American Bancorp?
Job Title: Customer Service Specialist
As a Customer Service Specialist, you will be the first friendly person that greets clients and assists them with their banking needs.
Key Responsibilities:
- Face-to-face interaction with clients in the branch location to manage a cash drawer, assist clients and team members, uncover needs, and educate clients on German American products and services.
- Verify account information, perform loan and deposit transactions, and guide clients when they are unsure where to go next through friendly, meaningful conversations.
Requirements:
- Maintain confidentiality, listen closely to understand, and identify opportunities to better serve the customer, building and strengthening long-lasting relationships.
Bonus Points:
- Bilingual/Multilingual
- Customer Service experience
- Cash-handling experience
What We Offer:
- Medical, dental, vision, STD, LTD, Life insurance, etc.
- 17 days paid time off, 11 paid holidays, and bereavement leave
- Education assistance program
- Paid parental bonding leave
- Wellness benefits
- Life event coverage
- Service awards
- Financial benefits including 401(k) match, stock purchase plan, loan discounts, and more
- National and local discounts on everything from computers and vacations to phones and retail shopping
- Free checking account, checks, and discounted bank services
About Us:
German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.
