What are the responsibilities and job description for the Guest Service Agent (Innkeeper): PART TIME position at Germantown Inn?
Job Overview
We are seeking a dedicated and friendly Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a pleasant stay. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries efficiently. The Guest Service Agent will work closely with other hotel staff to enhance the overall guest experience.
Duties
- Greet guests upon arrival and provide a warm welcome.
- Manage front desk operations, including check-ins and check-outs.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest information and reservations using hotel management software.
- Process payments and manage billing procedures effectively.
- Assist with night audit duties as required, ensuring all transactions are accurately recorded.
- Provide information about local attractions, services, and hotel amenities to enhance guest relations.
- Operate phone systems to answer calls promptly and direct them as necessary.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
Skills
- Proven experience in front desk operations or guest services within a hotel environment is preferred.
- Strong phone etiquette skills to handle calls professionally and courteously.
- Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with hotel management systems and phone systems is advantageous.
- Excellent interpersonal skills to build rapport with guests and resolve issues effectively.
- Attention to detail for managing reservations and maintaining accurate records.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join our team as a Guest Service Agent where your contributions will help create memorable experiences for our guests!
Job Types: Part-time, Seasonal
Pay: $15.00 - $18.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $15 - $18