What are the responsibilities and job description for the Field Service Supervisor position at Germer International?
Engineering Supervisor
Our client, an engineering firm that works closely with pharmaceutical and biotech companies is looking for an Engineering Supervisor that is an expert with chromatography, as well as someone that can manage a team of 6-8 direct reports.
Reporting to the Director, Service, Life Sciences, the Life Science Engineer Supervisor is responsible for providing leadership to assigned engineers to organize workflow and provide excellent and efficient customer services. This individual will also perform preventative maintenance, calibration, and validation of equipment such as water purification, scales / balances, centrifuges, freezers / refrigerators, incubators, high performance liquid chromatography (HPLC / UPLC), gas chromatography, and mass spectrometers.
Responsibilities :
- Oversee the engineering work schedule of multiple locations, or a single facility with multiple engineers
- Collaborate with the Director, Service on site specific metrics, KPIs, and performance of the engineers
- Partner with Regional Directors to understand site specific variances and execute plans for service delivery optimization
- Deliver service solutions within assigned area for all instruments, equipment and laboratory supplies, within assigned install base
- Install, maintain, troubleshoot, and support multi-vendor product suites of chromatography and mass spectrometry equipment systems
- Manage customer expectations by communicating work performed and providing a follow-up plan when necessary
- Deliver system level training to employees and customers at customer sites
- Audit work orders for accuracy and timely documentation of work performed
- Train, motivate and coach employees to ensure attentive, efficient customer service, and safety procedures
- Assess employee performance and provide feedback and training opportunities
- Develop standards for operation, maintenance, and calibration of instruments
- Ensure compliance with company and customer site safety policies and procedures
- Analyze service data and make recommendations for technical and / or business improvements
- Partner with company sourcing department alternate parts and service sourcing and negotiate discounting with OEMs
Qualifications :
