What are the responsibilities and job description for the Front Desk Host position at Geronimo Hospitality Group?
Company Overview
Geronimo Hospitality Group is a collection of award-winning boutique hotels, restaurants and clubs that push the boundaries of what it means to be exceptional. We're a group of cool people who work hard every day to create unforgettable experiences for our guests.
Job Description
We're seeking a Welcome Desk Associate to join our team. As a key member of our hospitality services team, you'll be responsible for checking in members and guests upon their arrival to the club, creating a positive first impression and providing the highest level of member service and an inviting reception area.
The ideal candidate will be able to provide exceptional customer service, creating an environment of hospitality and luxury. You'll be attentive, listen carefully and follow through on the needs of our members, while consistently demonstrating a positive and professional attitude.
Key Responsibilities
- Greet and check in members and guests upon arrival to the club
- Book appointments and reservations for members
- Understand and anticipate the needs of our members; be attentive, listen carefully and follow through; provide exceptional customer service
- Perform opening and/or closing duties, as required
- Answer and transfer phone calls
- Provide membership sales team with guest/prospect lead contact information
- Walk through the facility and greet members, pick up abandoned towels, and keep floor clear of debris
Requirements
To succeed in this role, you'll need to be 16 years of age or older, have previous customer service experience, basic computer knowledge, punctuality, and the ability to maintain a positive and professional attitude. You'll also need to be able to deal with unpleasant or angry people with the need to problem solve difficult situations, adapt to a frequently changing environment, stand for long periods of time, use your hands to finger, handle or feel objects, tools or controls, reach with hands and arms, occasionally lift and/or move up to 50 pounds, and have specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Geronimo Hospitality Group is a collection of award-winning boutique hotels, restaurants and clubs that push the boundaries of what it means to be exceptional. We're a group of cool people who work hard every day to create unforgettable experiences for our guests.
Job Description
We're seeking a Welcome Desk Associate to join our team. As a key member of our hospitality services team, you'll be responsible for checking in members and guests upon their arrival to the club, creating a positive first impression and providing the highest level of member service and an inviting reception area.
The ideal candidate will be able to provide exceptional customer service, creating an environment of hospitality and luxury. You'll be attentive, listen carefully and follow through on the needs of our members, while consistently demonstrating a positive and professional attitude.
Key Responsibilities
- Greet and check in members and guests upon arrival to the club
- Book appointments and reservations for members
- Understand and anticipate the needs of our members; be attentive, listen carefully and follow through; provide exceptional customer service
- Perform opening and/or closing duties, as required
- Answer and transfer phone calls
- Provide membership sales team with guest/prospect lead contact information
- Walk through the facility and greet members, pick up abandoned towels, and keep floor clear of debris
Requirements
To succeed in this role, you'll need to be 16 years of age or older, have previous customer service experience, basic computer knowledge, punctuality, and the ability to maintain a positive and professional attitude. You'll also need to be able to deal with unpleasant or angry people with the need to problem solve difficult situations, adapt to a frequently changing environment, stand for long periods of time, use your hands to finger, handle or feel objects, tools or controls, reach with hands and arms, occasionally lift and/or move up to 50 pounds, and have specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
