What are the responsibilities and job description for the Guest Experience Coordinator position at Geronimo Hospitality Group?
Our Values
We believe in living by our values every day, which include being bold, being genuine, being accountable, being inclusive, and being committed to excellence. If you share these values and are passionate about delivering exceptional experiences for our guests, we'd love to hear from you.
Job Description
We're seeking a talented Welcome Desk Associate to join our team. As a key member of our hospitality services team, you'll be responsible for checking in members and guests upon their arrival to the club, creating a positive first impression and providing the highest level of member service and an inviting reception area.
Responsibilities
- Greet and check in members and guests upon arrival to the club
- Book appointments and reservations for members
- Understand and anticipate the needs of our members; be attentive, listen carefully and follow through; provide exceptional customer service
- Perform opening and/or closing duties, as required
- Answer and transfer phone calls
- Provide membership sales team with guest/prospect lead contact information
- Walk through the facility and greet members, pick up abandoned towels, and keep floor clear of debris
Requirements
- Previous customer service experience
- Basic computer knowledge
- Punctuality and ability to maintain a positive and professional attitude
- Ability to deal with unpleasant or angry people with the need to problem solve difficult situations
- Ability to adapt to a frequently changing environment
- Physical stamina to stand for long periods of time and lift up to 50 pounds
Benefits
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Working Hours
We offer multiple shifts available, including day shifts (8am-12pm, 12pm-4pm, 8am-4pm), evening shifts (4pm-close), and weekend shifts (6:15am-1pm, 8am-2pm, 1pm-5:30pm). Please note that we operate on a 24/7 basis, and some shifts may require working evenings, weekends, and holidays.
We believe in living by our values every day, which include being bold, being genuine, being accountable, being inclusive, and being committed to excellence. If you share these values and are passionate about delivering exceptional experiences for our guests, we'd love to hear from you.
Job Description
We're seeking a talented Welcome Desk Associate to join our team. As a key member of our hospitality services team, you'll be responsible for checking in members and guests upon their arrival to the club, creating a positive first impression and providing the highest level of member service and an inviting reception area.
Responsibilities
- Greet and check in members and guests upon arrival to the club
- Book appointments and reservations for members
- Understand and anticipate the needs of our members; be attentive, listen carefully and follow through; provide exceptional customer service
- Perform opening and/or closing duties, as required
- Answer and transfer phone calls
- Provide membership sales team with guest/prospect lead contact information
- Walk through the facility and greet members, pick up abandoned towels, and keep floor clear of debris
Requirements
- Previous customer service experience
- Basic computer knowledge
- Punctuality and ability to maintain a positive and professional attitude
- Ability to deal with unpleasant or angry people with the need to problem solve difficult situations
- Ability to adapt to a frequently changing environment
- Physical stamina to stand for long periods of time and lift up to 50 pounds
Benefits
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Working Hours
We offer multiple shifts available, including day shifts (8am-12pm, 12pm-4pm, 8am-4pm), evening shifts (4pm-close), and weekend shifts (6:15am-1pm, 8am-2pm, 1pm-5:30pm). Please note that we operate on a 24/7 basis, and some shifts may require working evenings, weekends, and holidays.
