What are the responsibilities and job description for the Hospitality Services Representative position at Geronimo Hospitality Group?
Our Mission
We're not just a company - we're a community of like-minded individuals who are passionate about delivering exceptional experiences for our guests. Our mission is to create destinations, not pit stops, where people can come together and enjoy the best of life.
Job Requirements
We're looking for a talented Welcome Desk Associate to join our team. If you're a people person with a passion for delivering exceptional customer service, we'd love to hear from you. As a key member of our hospitality services team, you'll be responsible for checking in members and guests upon their arrival to the club, creating a positive first impression and providing the highest level of member service and an inviting reception area.
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Responsibilities
- Greet and check in members and guests upon arrival to the club
- Book appointments and reservations for members
- Understand and anticipate the needs of our members; be attentive, listen carefully and follow through; provide exceptional customer service
- Perform opening and/or closing duties, as required
- Answer and transfer phone calls
- Provide membership sales team with guest/prospect lead contact information
- Walk through the facility and greet members, pick up abandoned towels, and keep floor clear of debris
Skills and Qualifications
- Previous customer service experience
- Basic computer knowledge
- Punctuality and ability to maintain a positive and professional attitude
- Ability to deal with unpleasant or angry people with the need to problem solve difficult situations
- Ability to adapt to a frequently changing environment
- Physical stamina to stand for long periods of time and lift up to 50 pounds
We're not just a company - we're a community of like-minded individuals who are passionate about delivering exceptional experiences for our guests. Our mission is to create destinations, not pit stops, where people can come together and enjoy the best of life.
Job Requirements
We're looking for a talented Welcome Desk Associate to join our team. If you're a people person with a passion for delivering exceptional customer service, we'd love to hear from you. As a key member of our hospitality services team, you'll be responsible for checking in members and guests upon their arrival to the club, creating a positive first impression and providing the highest level of member service and an inviting reception area.
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Responsibilities
- Greet and check in members and guests upon arrival to the club
- Book appointments and reservations for members
- Understand and anticipate the needs of our members; be attentive, listen carefully and follow through; provide exceptional customer service
- Perform opening and/or closing duties, as required
- Answer and transfer phone calls
- Provide membership sales team with guest/prospect lead contact information
- Walk through the facility and greet members, pick up abandoned towels, and keep floor clear of debris
Skills and Qualifications
- Previous customer service experience
- Basic computer knowledge
- Punctuality and ability to maintain a positive and professional attitude
- Ability to deal with unpleasant or angry people with the need to problem solve difficult situations
- Ability to adapt to a frequently changing environment
- Physical stamina to stand for long periods of time and lift up to 50 pounds
