What are the responsibilities and job description for the Customer Care Associate position at GES - Global Experience Specialists?
Duties/Responsibilities
Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:
- Process orders and provide clerical support to the Exhibitor Services Function
- Resolve issues both internally and with exhibitors
- Provide customer service support for exhibitor clients
- Enter sensitive information such as credit cards utilizing a high level of confidentiality
- Sorting and filing of digital paperwork as instructed
- Provide first class service in a call center environment
- Handle customer inquiries with appropriate and timely follow through
- Auditing and special projects as needed
- High School Diploma or equivalent
- 1-2 years data entry - 45 key strokes per minute, 10-key preferred
- Strong organizational, problem solving and customer service skills
- Attention to detail and accuracy
- Word processing proficiency – Microsoft Word and Excel
- Familiar with Oracle based software a plus
- Strong written and verbal communication skills
- Data Entry
- Can take initiative
- Dependable, flexible
- Highly motivated with a strong sense of urgency
- Ability to multitask and meet deadlines
- Can work well independently and as a team player
- Desk/Office environment
- Continuous use of computer
Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:
- Competitive salaries
- 401K with company match
- Healthcare/vision/dental insurance
- Wellness benefits
- Career development program
- Employee assistance program
- Vacation time
- Community involvement opportunities
- Team activities
