Resident Service Technician

Wage Range: $27.00/hr to $45.00/hr DOE

Overview:

This individual will operate a mobile service vehicle and travel to customer locations to perform in-field, machinery diagnostics and repairs as required.  This individual must be able to perform quality work as efficiently and profitably as possible, work overtime, possibility of overnight stays and weekends on occasion.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform field repairs and maintenance jobs with little or no direct supervision
• Responsible for servicing units to fulfill OEM (Original Equipment Manufacturer) specifications
• Basic testing knowledge of all machine systems
• Recondition and repair equipment and components in a complete, safe, and effective manner by planning methods and sequence of performing repairs assigned
• Perform diagnostic inspections as directed, including repair determination inspections following established guidelines, identify the cause of failure, and identify solutions necessary to affect a repair
• Responsible for operating heavy equipment in a safe manner
• Maintain good working records for time, parts, supplies, and outside purchases in repairs
• Assists in the collection of data necessary for efficient inventory control
• Attends training at local, regional, national service schools as requested
• Maintains a clean and safe working environment
• Maintains and cares for shop tools, equipment, and vehicles
• Completes all paperwork required for jobs
• May perform other duties as assigned by Service Management

JOB REQUIREMENTS:

• Must share our Core Values: Do the Right Thing, Be Curious, Have Passion and Be Innovative
• Requires either a minimum two-year degree in Diesel Technology or Automotive Technology, or equivalent experience
• Must own or have the ability to acquire required tools
• Requires a valid driver’s license and the ability to maintain an insurable driving record
• Currently has Class A CDL License or is willing to obtain
• Works in an efficient and effective manner
• Contribution to departmental and product line goals
• Must have excellent customer service skills, both internal and external customers
• Organizational skills with ability to effectively manage multiple projects
• Must be personable, highly motivated, a problem solver, reliable, ethical, and able to adapt to all forces around them – customers, suppliers, coworkers, and manufacturers
• Should have solid equipment and mechanical knowledge and strong diagnostic skills
• Able to work with minimal supervision and have a positive mental attitude

COMPANY BENEFITS: (*certain benefits are adjusted based on position)

• Health
  • FSA
  •  HSA w/ Employer Contributions
•  Dental
•  Vision
•  Life / AD&D / Critical Illness
•  401k Company Match
•  PTO Accrual
•  Paid Holidays
•  Prescription Safety Glass Reimbursement
•  Safety Boot and Cold Weather Gear Reimbursement
•  Employee Assistance Program
•  Uniform/Clothing Allowance
• Annual Tool Allowance
•  Employee Events
•  Fuel Your Passion Reimbursement
•  Additional Job-Related Education and Trainings
•  Short/Long Term Disability – Employer Paid

NATURE AND SCOPE OF JOB:

• Occasionally lifting, carrying, pushing, or pulling 100 pounds and/or frequently lifting, carrying, pushing, or pulling 50 pounds and/or continuous lifting, carrying, pushing or pulling 20 pounds
• Occasional to frequent walking or standing
• Frequent and continual movement as follows, often several of movements simultaneously (i.e., handle while crouching, carry while kneeling):
  • Kneel (bend legs at knee, come to rest on knees)
  • Crouch/Squat (bend body down and forward, bending legs and spine)
  • Crawl (move on hands, knees, and feet)
  • Climb (ascend/descend ladders, stairs, ramp, or step up on or down from equipment/trailer)
  • Stoop (Bend downward and forward at waist)
  • Lift (raise or lower object > 25 pounds from one level to another)
  • Carry (transport an object)
  • Push (press with steady force, thrust objects forward, downward, outward)
  • Pull (drag or tug objects)
  • Turn/twist (move a body part in circular motion)
  • Bend (bend downward and forward by bending the spine at waist)
  • Reach (extend hands and arms in any direction)
  • Handle (seize, hold turn with hands)
• Repetitive motion of wrists, hands, and fingers
• Hearing and speaking to exchange information
• Dexterity of hands and fingers to operate equipment
• Consistently exposed to weather conditions, fumes, and loud noise

The duties described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Supervisors or managers may ask job incumbents to perform other duties as needed and/or required.

Management has the right to revise this position description at any time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Salary : $27 - $45