Mortgage Operations Manager/Team Leader

Description

Take a leap and join our team!

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

Get to know us:

Role Summary:

Under the direction of the VP of Home Loans, the Mortgage Operations Manager/Team Leader will direct, manage, and coordinate the functions of the Mortgage Support and staff. Ensure and maintain a profitable mortgage-lending portfolio, including production, servicing, and management of a loan portfolio consistent with established policies and procedures. Project professional image, exercise independent judgment, and maintain confidentiality with all customer and sensitive data.

What You Will Be Doing:

• Leads the Mortgage Lending Department operations and administer the Credit Union lending programs consistent with Credit Union objectives.
• Develop underwriting department and procedures and implement strategies that will result in the sale into the secondary market or into our portfolio of residential loans.
• Identify and monitor all loans held for sale, providing senior management with detailed reports on an on-going basis.
• Prepare periodic loan department updates and periodic reports for management’s financial and operational reports, including statistics of the loan portfolio, status, delinquency, new loans, and interest rate terms.
• Interview, train, evaluate, supervise, schedule, coach and develop department staff as needed to provide responsive and professional service to our membership.
• Provide recommendation to management of changes to products, loan policies and procedures by following lending laws and regulations.
• Price and sell products consistent with Credit Union objectives.
• Must understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities.
• Attend credit union training sessions, conferences, or seminars as approved by supervisor. Maintain awareness of policies and regulations related to duties and responsibilities.
• Perform and supervise selling, packaging and timely delivery of loans consistent with requirements of investors (Conventional, Jumbo’s, Construction, FHA, FNMA, HUD, VA and private).
• Maintain all contacts with established investors and implement marketing techniques that will develop prospective secondary market investors.
• Maintain thorough and current knowledge of the Conventional, Jumbo’s, Construction, FHA, FNMA, HUD, VA and other investor requirements; recommend changes as necessary to the Credit Union policy manual.
• Develop and maintain current knowledge of Credit Union lending policies and market areas.
• Maintain historical pricing information including all indices.
• Provide basic financial counseling as needed or requested by members.
• Participate in community and business development activities such as Chamber of Commerce, Board of Realtors and Homebuilders.
• Communicate effectively with Credit Union employees; ensure coordination and exchange of information to accomplish Credit Union goals. Display respect, trust and dignity, acting in the best interest of the credit union. Lead by example; display solid ethics and integrity at all times. Control risk and manage real estate lending in a safe and sound manner.
• Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism.
• Directs the Home Mortgage Disclosure Act (HMDA) data management activities. Ensure completeness and accuracy of HMDA data reported; timely reporting to the CFPB; and assisting in regulatory training.
• Ensure the Credit Union keeps up with changing technology and work with management to implement new products and processing systems.
• Maintains a relationship with vendors and other network contacts
• Responsible for compliance with regulatory requirements.
• Administer and monitor pricing including loan level pricing adjustments
  
  
  

About You:

• Ability to multi-task on numerous projects simultaneously.
• Ability to effectively communicate in writing, in person and over the phone.
• Ability to make quality decisions in a timely manner with extreme attention to detail.
• Ability to work with minimal supervision.
• Ability to direct, train, evaluate and motivate others.
• Ability to formulate, implement and administer policies and procedures.
• Ability to promote and maintain cooperation between departments.
  
  
  

Leadership Core Competencies:

Leaders at Gesa Credit Union are lifelong learners who, by developing themselves, are better able to grow our team members and our organization as well as serve as influential role models for each other. We believe that every team leader, no matter their position or years of experience, must model and continue to strengthen these competencies which are foundational to our view of leadership and support the achievement of our strategic goals.

• Leading Others
• Developing Others
• Emotional Intelligence
• Social Responsibility
• Performance & Results Orientation
  
  
  

Qualifications

What You Will Need:

• Five (5) to eight (8) years of deep working knowledge with Mortgage Cadence Loan Origination System desired.
• Obtain and maintain valid NMLS Mortgage Loan Originator Identification (MLO) Number.
• Ten or more years of similar or related experience; financial organization experience desired.
• Bachelor’s Degree in Business or related field; or equivalent completion of a specialized course of study, training, and experience.
• Experience in underwriting real estate loans. Familiarity with secondary mortgage market and underwriting requirements.
• Extensive knowledge of Conventional, Jumbo’s, Construction, FNMA, HUD, FHA and VA underwriting guidelines.
• Knowledge of packaging, delivering and executing commitments to secondary markets.
• Proven professional sales ability in a financial or real estate venue.
• Experience supervising, motivating, and evaluating staff required.
• Experience in analyzing and understanding local and national economic data and making and setting marketing and pricing strategies.
• Extensive knowledge of real estate lending practices and procedures.
• Proficiency with standard office equipment, lending software, spreadsheets, and word processing.
• Some travel is required to achieve training and business objectives.
• A valid Driver’s License is required.
  
  
  

Our Team Member Value Proposition:

In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• 20 days/year of Paid Time Off – Plus 10 Paid Holidays!
• 401(k) Match
• Incentive Program
• Tuition Assistance and Student Loan Repayment
• Commuter Benefits
• Paid Time Off to Volunteer in the Community
• Product discounts
• Engaging Work Environment
• Rewards and Recognition Programs
  
  
  

Salary Range:

$91,774.86 - $137,662.29

Get wise to what’s possible with a career at Gesa. Join us!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation.

Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.

Selected candidate(s) must be able to pass a pre-employment credit/background check.

Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.