What are the responsibilities and job description for the Customer Service Analyst position at Gestamp?
Customer Service Analyst
Customer Champion | Supply Chain Connector | Logistics Powerhouse
Are you a detail-driven problem solver who thrives in a fast-paced, customer-focused environment? Do you love the challenge of managing logistics, ensuring on-time deliveries, and being the bridge between customers and internal teams? If so, we’re looking for a proactive and organized Customer Logistics Coordinator to join our team and play a critical role in driving customer satisfaction and operational success!
Why Join Us?
Be the key liaison between our company and our customers
Fast-paced, rewarding environment where your impact is immediate
Competitive pay, benefits, and growth opportunities
Work with industry-leading ERP & logistics systems (SAP, EDI, etc.)
Collaborate with an energetic, supportive team
What You’ll Be Doing:
Act as the go-to liaison between customers and internal teams (shipping, planning, quality, etc.)
Monitor and update customer portals to ensure 100% logistics compliance
Review and manage customer orders, shipping schedules, and sales forecasts
Analyze & track EDI data daily to prevent shortages and disruptions
Resolve customer complaints quickly and effectively while developing action plans
Ensure all deliveries meet customer logistics metrics and performance targets
Manage expedited freight approvals and tracking, ensuring cost-effectiveness
Support continuous improvement initiatives (Kaizen, process optimizations, cross-training)
Be an after-hours contact for urgent customer needs when required
Drive problem-solving initiatives and collaborate with teams to enhance efficiency
What You Bring to the Team:
✔ Bachelor’s Degree in a related field
✔ 2-3 years of experience in customer service, logistics, or supply chain
✔ Strong SAP experience (or similar ERP systems)
✔ Excellent communication skills – ability to build relationships & collaborate effectively
✔ High-level attention to detail & problem-solving skills
✔ Proficiency in logistics systems, EDI, and customer portal management
✔ Ability to multitask in a fast-paced environment while staying organized and proactive
✔ Strong teamwork and leadership mindset to drive continuous improvement
Be the Driving Force Behind Seamless Logistics!
This is more than just a job—it’s an opportunity to own the logistics process, build relationships with customers, and play a crucial role in company success. If you’re ready for a dynamic, high-impact role where you can grow and make a difference, APPLY TODAY!
Job Type: Full-time
Pay: $67,000.00 - $76,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Experience:
- Production planning: 1 year (Required)
Ability to Commute:
- South Charleston, WV 25303 (Required)
Work Location: In person
Salary : $67,000 - $76,000
