What are the responsibilities and job description for the Customer Service Representative position at Get Blue Hive?
About Us:
At Get Blue , we believe that effective marketing is the key to unlocking the full potential of your brand. As a full-service marketing firm, we specialize in creating customized, results-driven strategies that help businesses connect with their target audience and achieve long-term success.
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional service to our clients and ensuring their needs are met promptly and effectively. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to handle various customer inquiries with professionalism.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information regarding products and services.
- Assist customers with order placement, tracking, and returns.
- Handle outbound calling for follow-ups and customer satisfaction surveys.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to resolve customer issues efficiently.
- Uphold high standards of phone etiquette while interacting with clients.
- Support data entry tasks as needed to ensure accurate customer records.
Experience
- High school diploma or equivalent; further education or certifications in customer service is a plus.
- Proven experience in a customer service role, preferably in a fast-paced environment.
- Excellent verbal and written communication skills with a friendly and professional demeanor.
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficient in using computers and customer service software, with the ability to learn new systems quickly.
- Ability to handle stressful situations gracefully while remaining calm and effective.
Join us in delivering outstanding service and making a difference for our customers!
Job Type: Full-time
Pay: $17.13 - $21.17 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Application Question(s):
- Please can you provide the best contact number and email address to reach you on?
Work Location: In person
Salary : $17 - $21
