Transportation Supervisor

$68,640 – $79,404 – Annual Salary Pay Range

$33.00 – $38.00 – Hourly Salary Pay Range

Job Code: 605

DESCRIPTION:

Under general direction, supervises, directs, reviews, and coordinates the work of Bus Operators. Responds to all radio codes where a supervisory presence is needed. Prepares Operations reports in order to provide information required by District administration, federal, state and county agencies.

CLASS CHARACTERISTICS:

This is an exempt, first-level supervisory classification. An incumbent in this classification performs responsible supervisory work of a highly technical and complex nature. Requires the exercise of independent judgment, initiative and discretion based upon knowledge of District, federal and state regulations, collective bargaining agreements, and/or District administrative policies and procedures in performing daily activities related to transit bus operations.

Work assigned to this position involves the application of knowledge and abilities in supervisory/management skills as well as customer service skills and de-escalation of complex interactions with the public. An incumbent is responsible for exercising the day-to-day supervision over Bus Operator staff and, on occasion, additional departmental responsibilities as agency needs dictate.

The incumbent works with minimal oversight and exercises discretion in the performance of routine work tasks and achievement of desired department and District results and adherence to policies and procedures related to bus transit operations.

SUPERVISION RECEIVED AND EXERCISED:

This classification reports to the Lead Transportation Supervisor, Operations Manager and the Director of Operations. This classification supervises the classification of Bus Operators and may provide instruction/direction to Dispatch staff. This classification is distinguished from the Lead Transportation Supervisor in that the latter has greater overall responsibility for assigned daily transit operations.

CORE COMPETENCIES

• Accurate Data Record-Keeping
• Customer Service and De-escalation subject matter expert
• Effective Supervision, Communication & Collaboration
• Technical Expertise in functional area regarding transit service programs and Bus Operator role

ESSENTIAL FUNCTIONS:

These functions may not be present in all positions in this class. Management reserves the right to add, modify, change or rescind work assignments as needed.

• Supervises the fixed-route and para-transit bus operations and assigned Bus Operator staff
• Provides leadership, by example, to employees, establishing and maintaining high quality standards and encourages professionalism and pride the their day to day work
• Assigns work, reviews videos, counsels, disciplines, and may facilitate termination of Bus Operators with appropriate management support
• Provides constant field supervision, ensures buses are operating on schedule and in cases of delay or interruption of services, ensures appropriate changes are scheduled
• Coordinates Bus Operators’ work schedules, assigns Bus Operator substitutions for ill or absent drivers and assigns relief and stand-by personnel, as necessary
• Prepare daily “Plan of the Day” (POD) reports for operations management
• Administers field training programs for Bus Operators, assists Operations Leadership team with program development
• Investigates accidents and/or incidents, preparing written reports regarding same
• Utilizes de-escalation techniques to mitigate bus rider/operator incidents, assisting in preventing possible workplace violence scenarios or near misses from occurring.
• Monitors performance of Bus Operators, rides routes to observe the manner in which equipment is operated, enforces the District’s rules and regulations.
• Maintains sound client/customer relationships to foster satisfaction with the District’s quality of service to internal stakeholders and the general public
• Conducts periodic Bus Operator performance evaluations citing relative performance feedback
• Investigates and determine validity of customer complaints
• Recommends changes in transit schedules as warranted, investigating reports regarding schedule and route deficiencies
• Provides supervision, guidance, and compliance and adherence to non-discrimination related plans, policies and processes to ensure a discrimination free experience for both workers and riders
• Implements temporary route changes, as necessary, due to detours, parades, etc.
• Prepares, reviews and compiles operating and incident reports and program statistics; assures that all records for inspections, training, and safety are properly maintained.
• Operates bus in emergencies.
• Possesses knowledge of all routes and schedules, organizing and coordinating routes and buses.
• Prepares daily pullout sheets, assigns buses to certain runs
• Inspects and reports on locations of bus stops and benches
• Repairs jammed fareboxes
• Assists Human Resources Department with Drug and Alcohol testing and Workers’ Compensation program administration.
• Assists in the recruitment and selection of staff, trains assigned personnel in work procedures; supervises and provides policy guidance and interpretation to staff.
• Implements District operations policy and procedural changes after approval.
• Attends and participates in professional group meetings; stays abreast of new trends and regulations related to assigned work area.
• Facilitate timely and effective internal and external communications as necessary related to assigned work tasks.
• Reports to work consistently, as assigned.
• Performs other related duties as assigned.

QUALIFICATION GUIDELINES:

A typical way to obtain the requisite knowledge and abilities to perform the duties and responsibilities of this classification is as follows:

EDUCATION, TRAINING AND/OR EXPERIENCE:

• High School diploma or GED
• Five (5) years of transit experience as a Bus Operator, Transit Trainer or other directly related transit/transportation experience that includes working knowledge of bus/transit routes
  • One (1) to Two (2) years of lead and/or supervisory experience, preferred.
  • One (1) year of work experience involving customer service, required.

LICENSE AND/OR CERTIFICATES, REGULATIONS

• Possession of a valid California driver’s license with a driving record acceptable to the District’s insurance carrier is required. Revocation of license during employment may result in disciplinary action or reassignment.
• Possession or ability to obtain (within six (6) to twelve (12) months of appointment) a valid California Commercial Driver’s License, required.
• Possession of or ability to obtain a Certificate of Transit Training (DL260A)
• Possession of or ability to obtain a Medical Examiner’s Certificate (DL51A)

REQUISITE KNOWLEDGE AND SKILL LEVELS:

• Knowledge of Golden Empire Transit District routes and schedules, organizing and coordinating routes and buses.
• Knowledge of federal and state regulations related to Department of Transportation requirements.
• Knowledge of practical application of the principles of supervision, work organization and talent management.
• Knowledge of word processing, spreadsheet and database applications, including standard business software (e.g. MS Word/Excel/PowerPoint/Outlook).
• Knowledge of proper English usage, spelling, grammar, and punctuation.

REQUISITE ABILITIES:

• Ability to organize and coordinate bus routes; supervise personnel, and communicate effectively with drivers and the general public
• Requisite reading, mathematical, written language and verbal skills in order to perform essential functions of the listed job
• Ability to drive a commercial vehicle in order to train Bus Operators and in case of emergency situations
• Ability to motivate staff, working cooperatively with others
• Ability to handle multiple priorities, organize work, and meet frequently changing deadlines.
• Ability to learn, interpret, explain, apply and effectively implement District policies and procedures.
• Ability to prepare and maintain complex, accurate and clear written documents such as reports, records, memoranda, forms, and correspondence.
• Ability to understand and follow oral and written instructions.
• Ability to train, coordinate, and evaluate adherence to written policies, procedures, work requirements.
• Perform work requiring accuracy and attention to detail.
• Ability to establish and maintain cooperative working relationships and provide outstanding customer service with District staff and others contacted in the course and scope of work, including the public.
• Ability to work early morning, late evening and/or weekend/holiday assignments and travel to various locations or off-site meetings and events when necessary.
• Ability to communicate clearly and effectively, both orally and in writing.
• Ability to work as part of a team or work independently depending on the assigned task.

ESSENTIAL PHYSICAL TASKS & ENVIRONMENTAL CONDITIONS:

Work involves both office environments as well as external environments. There is a frequent need to sit, to drive automobiles and buses, while training Bus Operators, and while performing some clerical duties as well as frequent need to stand, to walk and occasional need to lift objects up to 50 pounds. Tasks involve the ability to exert moderate effort and may involve some lifting, carrying, pushing and/or pulling of objects and materials of light to moderate weight (35-50 pounds). There is frequent need to stand, sit, stoop, walk, and perform other similar actions during the course of the workday. Regular use of computer monitor and keyboard required.

Sit to operate the computer, and have telephone conversations as well as to drive both commercial and non-commercial vehicles. Stand to provide training, course instruction, or interact with customers. Walk to move from one office to another or in-between buses. Squat to retrieve stored materials, or do inspections or investigate an accident. Twist upper body when depositing and retrieving files, when working at the desk and when out on the road. Use pens and pencils to write – lift, grasp, push. Operate the computer while reading written information.

Use a computer/keyboard to produce written materials – push keys. Use a copy machine to copy documents. Bend at the waist while lifting materials. Squats to repair fareboxes may frequently crouch and/or stoop. Talk on the telephone while taking notes or while working on the computer. Work indoors to operate computer, use telephone and perform office and administrative functions.

Work outdoors in inclement weather and extreme temperatures (above 100 degrees and/or below 40 degrees) in order to communicate with customers and Bus operators, and to check bus routes and time point locations. Exposure to fumes/odors when working near automobiles and buses. Risks involve minimal exposure to diesel fumes resulting in possible respiratory discomfort.

Reasonable accommodation(s) for an individual with a qualified disability will be considered on a case-by- case basis.

SUPPLEMENTAL INFORMATION