Client Onboarding Specialist

Are you passionate about the intersection of technology and the nonprofit world? Do you thrive in a collaborative environment where you can build meaningful relationships with clients and colleagues? Does the thought of helping communities across the nation excite you more than your morning coffee? Are you detail-oriented, love solving problems creatively, and get a thrill from helping people succeed? Do you enjoy learning, growing, and making a real impact?

If this sounds like you, we may have the perfect role waiting for you. 🚀

We're Galaxy Digital, located in beautiful Asheville, North Carolina. We're a growing SaaS company passionate about providing technology solutions for nonprofits and organizations focused on volunteering. Our goal is to build strong local communities and help organizations make a positive impact through volunteerism.

Our Get Connected Volunteer Technology is the top choice for volunteer management in the U.S. and Canada, serving thousands of nonprofits and millions of volunteers. We're committed to promoting diversity, equity, and inclusion and strive to create a welcoming environment where talented individuals can thrive and grow.

We believe in the potential of every individual and encourage you to apply even if you don’t meet every listed qualification. We value diverse perspectives and aim to create a supportive workplace where everyone can flourish.

At Galaxy Digital, we believe in finding a balance between hard work and having fun. Our workplace culture supports enthusiasm, wellness, and a sense of joy in what we do. Join us on this exciting journey as we work towards creating a better world through technology!

We’re looking for a Client Onboarding Specialist who’s eager to help new clients feel confident, supported, and excited about using our software. In this role, you’ll guide nonprofit organizations through their product onboarding journey, helping them set up their software to match their internal strategies, learn the ins and outs of the platform, and feel ready to succeed with our products.

You’ll thrive in this role if:

• You enjoy working directly with clients, guiding them through complex processes in a simple, clear way.
• You love solving problems and get satisfaction from helping people overcome obstacles.
• You’re organized and can manage multiple onboarding projects at once while keeping clients on track.
• You’re tech-savvy and feel comfortable working with databases, software tools, and new systems.
• You’re an excellent communicator who can translate technical features into simple, actionable steps for clients.
• You have a positive, can-do attitude and genuinely enjoy being helpful.

This is not a typical customer support role—it’s about teaching, guiding, and empowering clients to use our platform successfully. If you’re passionate about helping nonprofits thrive and enjoy the satisfaction of leading clients to success, this is the role for you.

Whether you're working remotely or in-person, you’ll find a place to flourish here.

As a Client Onboarding Specialist, your main goal is to ensure new clients have a smooth, engaging onboarding experience and feel confident using our software.

Collaborate & Connect:

• Act as the first point of contact for new clients after they complete the sales process.
• Build strong relationships while guiding them through the onboarding process.
• Answer support questions via our ticketing system, ensuring quality and consistent customer service.

Lead the Onboarding Journey:

• Take full responsibility for onboarding multiple clients at once.
• Walk clients through setting up their accounts, importing data, and configuring their software.
• Ensure clients learn how to use our products effectively via providing learning management systems, videos, and written resources.

Understand & Guide:

• Learn each client’s specific use cases and tailor onboarding to fit their needs.
• Provide best practices and recommendations to help clients succeed long-term.
• Be a subject matter expert in our entire product line.

Eliminate Roadblocks:

• Proactively solve issues clients face during onboarding.
• Answer product questions, troubleshoot issues, and ensure clients feel supported.

Solve Challenges:

• Handle complex or sensitive conversations with empathy and professionalism.
• Find solutions that keep clients engaged and on track, even when challenges arise.

Provide Expert Support:

• Deliver top-notch written support to guide clients through any hurdles.
• Provide clear, concise explanations that make technical topics easy to understand.
• Be comfortable presenting in front of clients, educating attendees weekly in an open Q&A session over Zoom

Use the Right Tools:

• Work with Google Suite, Intercom, and ChurnZero to manage onboarding workflows and client communications.
  

• Happy, confident clients who feel excited about using our platform.
• Onboarding projects completed on time, with all milestones met.
• Clients who stay engaged long after onboarding, thanks to the foundation you helped build.

• Education/Experience: Minimum two years in technical support, customer service, nonprofit work, or training, with proven results OR a B.A./B.S. in a related field (Computer Science, Psychology, Communications).
• Technical Skills: Proficient with databases and other software applications.
• Customer Focus: Strong ability to understand and meet customer needs effectively.
• Communication Skills: Excellent written and verbal communication with the ability to present confidently.
• Positive Attitude: You like being helpful, solving problems, and making people’s lives easier.
• Student Mindset: You are motivated to always be learning and seek deep understanding in your role and the tools that support it.
• Passion for Volunteerism: Genuine enthusiasm for nonprofits, community engagement, and making a difference.
  

• Technical Support Experience: Previous experience on a technical support or onboarding team.
• Enthusiastic Starter: Eager to begin in an entry-level role with growth opportunities.
• Strong Problem-Solving Skills: A creative, solution-oriented thinker.
• Excellent Interpersonal Skills: You connect well with others and celebrate successes with clients and teammates.
• Disciplined Follow-Up: Great time management and follow-through with clients.
• Inquisitive Nature: Not afraid to ask questions and always eager to learn.
• Customer-First Mentality: A passion for helping people and creating positive experiences.
  

• Salary: $50,000 – $55,000
• Bonus: Performance-based bonuses tied to client success

Our benefits package includes:

• Medical, Dental & Vision Insurance after 90 days
• 401(k) with company match after 90 days
• Unlimited PTO after 90 days 9 paid holidays
• Paid Maternity & Paternity Leave

This position will remain open until filled, with applications reviewed weekly. We're hiring one person for this role.

The process looks like this:

1. Initial Virtual Interview with the Director of People Operations.
2. Second Round Virtual Interview with the Client Onboarding Manager.
3. (Optional) Final Interview with our Senior Director of Customer Experience or other stakeholders, depending on competitiveness.

Start Date: ASAP