What are the responsibilities and job description for the Inside Sales/Customer Service Representative position at Get Fresh?
PRIMARY PURPOSE:
The Inside Sales Team Member is responsible for delivering exceptional sales, service, and product knowledge to customers while seeking new opportunities to grow business within assigned areas. This role involves managing customer accounts, processing orders, and providing high-quality customer service. The ability to speak multiple languages is an advantage but not required.
ESSENTIAL FUNCTIONS:
- Process orders using 10-key entry.
- Answer customer inquiries via incoming phone calls.
- Assist customers with Will Call orders.
- Prepare, update, and distribute bid sheets.
- Enter and manage special pricing in Thyme.
- Follow up on out-of-town orders by contacting customers and sales representatives.
- Create, update, and maintain customer specifications in Thyme.
- Support sales representatives with customer service needs, including price quotes, order entry, special orders, donations, and product returns for credit.
- Verify daily orders using check-off lists, contact customers about missing orders, and notify Sales.
QUALIFICATIONS:
- Ability to read and interpret documents such as safety rules and procedural manuals.
- Proficient and precise in 10-key data entry (90% of the time).
- Strong verbal and written communication skills.
- Demonstrates initiative, sound judgment, discretion, and decision-making abilities
- Skilled in writing routine reports and correspondence.
- Confidently communicates with customers and employees.
- Organized, detail-oriented, and goal-focused.
- Effectively manages time, maximizes efficiency, and meets challenging goals.
- Adapts to new responsibilities as needed and manages priorities with minimal supervision.
- Projects a professional and polished image that inspires trust and confidence.
- Proficient with basic PC operations, including Windows, word processing, spreadsheets, email, web applications, and database software.
- Self-motivated and works effectively both independently and as part of a team.
EDUCATION and/or EXPERIENCE:
- High school diploma or equivalent with 1-2 years of experience.
- Proficiency in Microsoft Word, Excel, PowerPoint, and other software as required. * Flexibility to work a minimum of 40 hours per week, including evenings, weekends, holidays, and rotating schedules based on business needs.
EEOC Statement:
Get Fresh is an equal opportunity employer committed to providing fair treatment to all employees and applicants, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $16