Education Partner Success Regional Manager - Remote | WFH

Job Overview

We are seeking a dynamic and experienced Regional Manager to oversee a team of Partner Success Managers, playing an integral role in fostering the success of medium to large educational partners. This remote position involves managing the lifecycle of some of our most significant and strategic partners, ensuring their seamless transition from initial onboarding to sustained engagement within a supportive and phone-free environment. You will excel in a dual capacity as a leader and contributor, actively coaching your team while managing your own portfolio of partners. Success in this position necessitates a strong background in overseeing larger educational partners and implementing Customer Success strategies that yield outstanding results.

Key Responsibilities

• Collaborate with the sales team to understand partner motivations and prepare for initial district kick-off meetings.
• Facilitate the inaugural meeting to establish robust relationships, define success metrics, and create tailored district implementation plans rooted in best practices.
• Oversee all facets of the implementation process, including conducting virtual and onsite check-ins during the planning and rollout phases.
• Deliver engaging training sessions and workshops for school-based teams, ensuring site-specific plans are meticulously prepared for successful implementation.
• Train school leaders and staff who will be crucial in driving the program's success.
• Utilize a network of contractors to assist with implementation tasks, focusing on relational interactions.
• Identify and resolve implementation barriers, ensuring partners are fully prepared prior to launch, followed by ongoing follow-ups to ensure adherence to best practices.
• Monitor implementation progress in the initial months and make necessary adjustments to achieve objectives.
• Coach school leaders to adapt to challenges while effectively addressing client needs with internal resources.
• Track and document progress throughout the onboarding journey.
  
  

Required Skills

• A Bachelor's Degree (Master's in Education preferred).
• Over a decade of experience in customer service, education, or related fields.
• Background in education, particularly in leadership roles within grades 6-12.
• Familiarity with contemporary educational practices and programming implementation.
• Exceptional oral and written communication and interpersonal skills.
• Ability to thrive in dynamic and fast-paced environments, demonstrating adaptability and resilience.
• Proficient in digital tools and platforms that facilitate remote work.
• A proactive, solution-oriented mindset with effective problem-solving skills.
• Prior experience in leading and mentoring teams.
  
  

Qualifications

• A Bachelor's Degree (Master's in Education preferred).
• 10 years of relevant experience in customer service, education, or related fields.
  
  

Career Growth Opportunities

We are committed to the professional development of our team members, providing opportunities to enhance your career through leadership responsibilities and skills in customer success and partner management.

Company Culture And Values

Our organization fosters a dynamic and inclusive work environment that promotes collaboration, innovation, and continuous improvement, dedicated to supporting educational success and nurturing meaningful relationships with partners.

Compensation And Benefits

• Competitive salary.
• 401K plan.
• Health, dental, and vision insurance.
• A vibrant and inclusive work atmosphere.
  
  

Employment Type: Full-Time