Remote Training Specialist | WFH

Job Overview

We are seeking a dedicated Training and Development Specialist to join our team in a remote capacity. This pivotal role will focus on fostering employee growth by designing, implementing, and leading comprehensive training programs that enhance the skills and effectiveness of our workforce.

Key Responsibilities

• Assess Training Needs: Collaborate with managers, instructors, and customer representatives to identify the training and development requirements of the team through continuous communication, surveys, and focus groups.
• Design & Deliver Training: Develop, organize, and present tailored programs for onboarding, orientation, and skill enhancement that align with employees' specific needs.
• Create Customized Training Programs: Formulate training solutions aimed at improving or preserving job-specific skills, empowering employees to achieve success.
• Develop Training Materials: Create or curate engaging manuals, guides, and course content that effectively support our training initiatives.
• Facilitate Engaging Learning Experiences: Utilize diverse methods such as group discussions, lectures, simulations, and multimedia to inspire learners and enhance their experience.
• Track and Evaluate Progress: Maintain comprehensive records of training activities, attendance, assessments, and requirements for retraining. Regularly assess the effectiveness of training programs through feedback and evaluations.
• Stay Updated: Continuously monitor trends and best practices in training and development to introduce innovative ideas.
• Manage Training Budget: Prepare and oversee the training budget, ensuring accurate tracking and reporting of expenditures.
  
  

Required Skills

• Exceptional Writing Skills: Proficient in crafting engaging written content for diverse audiences.
• Creative Training Content Development: Experienced in producing visually appealing training materials, videos, and marketing content.
• Initiative & Independence: Demonstrated ability to work autonomously, identifying challenges and proposing innovative solutions.
• Strong Communication: Excellent verbal and written communication skills with the ability to engage with individuals at all organizational levels.
• Tech-Savvy: Comfortable utilizing various multimedia training platforms to enhance the learning experience.
• Analytical Skills: Skilled in evaluating and researching training options to ensure optimal solutions.
• Proficient in Microsoft Office Suite: Highly adept in using Microsoft Office and related software.
  
  

Qualifications

• High School Diploma or G.E.D.
• U.S. Citizenship
• Ability to pass a favorable background investigation (Department of Defense clearance)
• Minimum of 3 years of experience in a contact center customer service environment
  
  

Preferred Qualifications

• College degree or equivalent education
• Knowledge of medical terminology
• Experience with TRICARE
  
  

Career Growth Opportunities

This role provides ample opportunity for professional development as you contribute to impactful training programs that foster employee performance and satisfaction. Stay at the forefront of training trends and methodologies.

Company Culture And Values

Our organization is committed to continuous learning and employee development, fostering a supportive environment where staff can engage in professional growth and contribute to team success.

Employment Type: Full-Time