Accounts and Partnerships Senior Director

Senior Director, Accounts and Partnerships

Join a pioneering organization in mobile vision care, dedicated to improving access to eye care since 2014. Our state-of-the-art Mobile Vision Clinics have successfully provided services to over 75,000 patients at workplaces, educational institutions, and community gatherings. With the recent inclusion of clinical trial assessments, we are steadfast in our mission to enhance patient experience by reducing barriers to care.

As we experience rapid growth, we invite you to contribute to the evolution of eye care and clinical research, where a patient-centric approach underpins our initiatives and partnerships with pharmaceutical companies. We take pride in our capacity to deliver exceptional care and foster continuous innovation to better serve our communities.

Job Overview

The Senior Director of Accounts and Partnerships will be instrumental in managing and cultivating relationships with crucial clients in the life sciences sector. You will spearhead account management strategies, ensuring customer satisfaction while driving growth opportunities. Your expertise will facilitate the delivery of quantifiable business value through effective communication and support. This position reports to the VP of Life Sciences and involves close collaboration with the Director of Life Sciences.

Key Responsibilities

• Formulate and execute strategies to engage clients in alignment with business objectives.
• Oversee a portfolio of key accounts, emphasizing long-term satisfaction, retention, and growth.
• Identify upsell and cross-sell opportunities within client organizations.
• Develop and maintain robust relationships with decision-makers to align on objectives and future possibilities.
• Collaborate with sales leadership to explore new partnerships and respond to RFPs.
• Partner with cross-functional teams to meet and exceed client expectations throughout their lifecycle.
• Monitor project timelines and deliverables to ensure successful implementation and client satisfaction.
• Manage post-sales processes, ensuring timely onboarding and the achievement of success milestones.
• Address escalations and navigate complex challenges while preserving strong relationships.
• Provide regular account updates and conduct Quarterly Business Reviews to evaluate client needs and track KPIs.
• Contribute to the planning of customer-facing events, conferences, and feasibility studies.
• Utilize client success stories to enhance marketing initiatives and content development.
• Generate detailed reports that showcase customer performance and ROI.
• Analyze outcomes to pinpoint areas for additional value creation.
• Collaborate on metrics to support the company’s growth strategy and elevate account management processes.
  
  

Qualifications

• Minimum of 7 years of experience in account management, customer success, or sales, including at least 3 years in a leadership capacity.
• Background in life sciences, CRO, or related sectors.
• Demonstrated ability to manage and expand key client relationships, with a successful history of driving revenue.
• Strong leadership capabilities with experience in team mentoring.
• Exceptional communication and interpersonal skills, engaging effectively with C-suite executives.
• Proficient in case study development, ROI analysis, and executive reporting.
• Ability to juggle multiple priorities and contribute to both tactical and strategic initiatives.
  
  

Career Growth Opportunities

We offer an environment that fosters professional development and continuous learning, encouraging your career progression within our organization.

Company Culture And Values

We are committed to cultivating an inclusive and open atmosphere where each member contributes their unique perspectives and energy. If you are driven by innovative solutions in clinical trials or thrive on problem-solving, we would be eager to connect with you.

Join our team and be part of a diverse group reflecting the communities we serve, accompanied by competitive salaries and comprehensive benefits. If you meet at least 70% of the qualifications and resonate with our values, please consider applying. We are dedicated to fully reviewing your application.

We value diversity in our workforce and strongly encourage applications from traditionally underrepresented groups. If you require accommodations during the recruitment process, please inform us.

Employment Type: Full-Time