What are the responsibilities and job description for the Administrative Support and Customer Specialist position at Get It - Executive?
Job Overview
We are seeking a meticulous and service-oriented professional to fill the role of Customer and Administrative Support Specialist. As an integral member of our team, you will serve as the primary liaison for our customers, ensuring efficient order management, effective communication, and superior support. This position offers an excellent opportunity for those with experience in a manufacturing context who excel in dynamic environments.
Key Responsibilities
Joining our esteemed organization opens doors for professional development and the potential for upward mobility within the industry.
Company Culture and Values
We pride ourselves on fostering a collaborative work environment that values diversity and inclusion, providing ample opportunities for all team members to contribute and grow.
Networking and Professional Opportunities
By becoming part of our team, you will gain access to a robust professional network, enhancing your skills and enabling collaboration with skilled professionals across the industry.
Compensation And Benefits
Employment Type: Full-Time
We are seeking a meticulous and service-oriented professional to fill the role of Customer and Administrative Support Specialist. As an integral member of our team, you will serve as the primary liaison for our customers, ensuring efficient order management, effective communication, and superior support. This position offers an excellent opportunity for those with experience in a manufacturing context who excel in dynamic environments.
Key Responsibilities
- Accurately process and enter customer orders with efficiency.
- Oversee Electronic Data Interchange (EDI) operations to maintain optimal system functionality.
- Act as the main point of contact for customer inquiries and concerns.
- Relay order modifications to the scheduling department for timely resolution.
- Daily monitor and manage customer portals to facilitate seamless operations.
- Respond professionally and promptly to a high volume of emails.
- Provide management with insights regarding any issues related to on-time deliveries.
- Support additional administrative tasks as directed by management.
- A minimum of 2 years of customer service experience, preferably within a manufacturing setting.
- Strong proficiency in Microsoft Excel is essential.
- Experience in customer support, with a familiarity in CRM systems.
- Excellent verbal and written communication abilities.
- A demonstrated capability to adapt and meet diverse customer needs.
- Strong skills in multitasking and effective prioritization.
- At least 2 years of experience in customer service.
- Manufacturing experience is preferred.
- Proficiency in Microsoft Excel is required.
- Familiarity with CRM systems is advantageous.
- Strong communication and problem-solving skills are essential.
Joining our esteemed organization opens doors for professional development and the potential for upward mobility within the industry.
Company Culture and Values
We pride ourselves on fostering a collaborative work environment that values diversity and inclusion, providing ample opportunities for all team members to contribute and grow.
Networking and Professional Opportunities
By becoming part of our team, you will gain access to a robust professional network, enhancing your skills and enabling collaboration with skilled professionals across the industry.
Compensation And Benefits
- Competitive salary commensurate with experience.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company matching.
- Generous vacation and paid time off policy.
Employment Type: Full-Time
