Assistant Manager Consumer Loan Operations

Job Overview

We are seeking a dedicated and detail-oriented Consumer Loan Operations Assistant Manager to effectively support and oversee all facets of consumer loan servicing and loss mitigation. This pivotal role involves assisting in the management of daily operations, ensuring regulatory compliance, and enhancing operational efficiency, all while cultivating a positive and collaborative team environment. If you possess exceptional leadership abilities, operational knowledge, and a commitment to continuous improvement, we invite you to connect with us!

Key Responsibilities

• Assist in managing the daily operations of the consumer loan servicing department, encompassing loan processing, customer service, investor reporting, tax and insurance monitoring, payment servicing, and document imaging.
• Supervise and guide loan operations staff to ensure optimal performance, compliance, and strict adherence to company policies.
• Develop, train, and mentor team members to enhance their professional growth and contribute to departmental success.
• Participate in the recruitment and hiring processes, conduct performance evaluations, and acknowledge staff contributions.
• Monitor compliance with banking regulations, internal policies, and industry standards.
• Collaborate with teams across credit risk, compliance, and customer service to refine the loan servicing process.
• Identify and implement process enhancements to boost operational efficiency and elevate customer satisfaction.
• Prepare and analyze operational reports to track performance metrics, identify trends, and proactively address challenges.
• Serve as a point of escalation for complex loan inquiries, delivering timely and effective resolutions.
• Remain informed about industry trends, regulatory changes, and technological advancements.
• Maintain proficiency in loan software applications and coordinate system updates, testing, and staff training.
• Collaborate with third-party vendors to ensure accurate data exchanges and address issues as necessary.
• Utilize extensive loan workout experience to explore alternatives to foreclosure and assist in evaluating customer financial situations.
• Support internal and external audits while ensuring the confidentiality and security of sensitive information.
• Comply with corporate policies, state and federal regulations, and training requirements related to compliance.
• Assist with special projects and other duties as assigned.
  
  

Required Skills

• High school diploma or GED is required.
• 7-10 years of experience in consumer and/or mortgage lending.
• 3-5 years of leadership experience.
• Strong knowledge of consumer lending products, loan processing, and regulatory compliance (e.g., Truth in Lending Act, Fair Lending, Fair Debt Collection Practices Act, etc.).
• Familiarity with real estate insurance, property tax, loan and mortgage documents, credit reports, and legal loan default processes.
• Excellent communication, analytical, organizational, and problem-solving skills.
• Proficiency in loan management systems and Microsoft Office Suite.
• Ability to multitask, manage deadlines, and work efficiently in a dynamic environment.
• Strong leadership skills with the capacity to foster a collaborative and positive work culture.
• Ability to adapt to changes and prioritize effectively.
• Confidence in making independent decisions within company policies and guidelines.
  
  

Why Join Us?

This opportunity presents a chance to advance your career within a leadership role in the financial services sector. We place a high value on diversity and inclusion, and we are committed to professional development within a supportive and collaborative work environment. If you are ready to elevate your career, we encourage you to apply today!

Employment Type: Full-Time