Clinical Customer Service Agent - Entry Level (Remote, Paid Training!)

Job Overview

Join our dedicated team as a Clinical Support Services Agent, where your passion for exemplary customer care will contribute to meaningful change in the healthcare sector, all from the comfort of your home.

Key Responsibilities

• Respond to calls from patients and healthcare providers, compiling necessary information for appropriate clinical personnel.
• Aid callers in a variety of scenarios, managing both routine inquiries and more sensitive conversations.
• Deliver outstanding customer service while upholding professionalism in challenging interactions.
• Operate remotely from your home office following a comprehensive two-week training and orientation program.
  
  

Required Skills

• Exceptional verbal communication and interpersonal skills.
• Demonstrated customer service capabilities with a positive and empathetic demeanor.
• Ability to manage calls effectively in a fast-paced environment, adapting to busy and quieter periods.
• Maintain composure and professionalism when addressing difficult or emotional circumstances.
• Proficiency in Microsoft Office and internet navigation.
• Basic typing and keyboard skills that satisfy minimum requirements.
  
  

Qualifications

• Must be 18 years of age or older and eligible for employment.
• Availability to work evening and weekend shifts, with the possibility of occasional holiday work (compensated at a higher rate).
• A private workspace equipped with high-speed internet, with a commitment to confidentiality.
  
  

Career Growth Opportunities

This role comes with the potential for advancement, as we offer paid training and encourage internal promotions to support your professional journey.

Company Culture And Values

We prioritize a compassionate and collaborative environment, dedicated to enhancing the well-being of our team and the patients we serve. We deeply value the contributions of our agents, fostering an atmosphere where exceptional customer service is recognized and rewarded.

Compensation And Benefits

• Competitive starting salary of $18 per hour, with avenues for pay increases and promotions.
• Comprehensive health, dental, vision, and retirement benefits available to full-time team members upon eligibility.
• Flexible remote work arrangements after orientation (Monday-Friday shifts).
• A nurturing environment that supports personal growth and skill enhancement.
  
  

Ready to embark on a fulfilling career in healthcare customer service? Apply today and begin making a difference in people’s lives while enjoying the flexibility of a work-from-home opportunity.

Employment Type: Other