Customer Service Lead Representative

Job Overview

Are you a seasoned customer service expert with proven leadership abilities looking to make a significant impact? If you excel in collaborative environments and take pleasure in mentoring others while providing outstanding service, this is the position for you!

As the Head Customer Service Representative (Head Teller), you will serve as a pivotal front-line leader, ensuring that each customer interaction is not only positive but also efficient and engaging. This role is ideally suited for individuals who thrive on leading teams, nurturing new talent, and upholding exceptional standards of customer service. Your contributions will be critical in processing transactions, facilitating daily operations, and promoting financial products that deliver value to our customers.

Key Responsibilities

• Execute a range of teller functions, including cash handling, processing transactions, and managing wires.
• Lead, mentor, and develop new customer service representatives, fostering team success.
• Organize work schedules and coordinate staff activities to ensure seamless operations.
• Authorize transaction overrides and maintain compliance with security and banking regulations.
• Assess customer needs and suggest suitable banking products and services.
• Review audit checklists, reports, and logs to guarantee accuracy and adherence to protocols.
• Cultivate a positive, team-centric workplace while delivering premier service.
  
  

Required Skills

• Customer-oriented mindset with a commitment to delivering exceptional service and resolving issues.
• Strong leadership capabilities with experience in guiding, mentoring, and inspiring a team.
• Exemplary organizational skills with keen attention to detail.
• Relevant banking experience, specifically in cash handling.
• Proficient with technology, including Microsoft Word and Excel.
• Excellent verbal and written communication skills.
• Ability to adapt to changing priorities and meet deadlines.
• Collaborative nature, contributing proactively to the team’s overall success.
  
  

Qualifications

• High school diploma or GED equivalent.
• Previous experience in banking, customer service, or related fields.
• Proven ability to work accurately and efficiently in a dynamic environment.
• Strong analytical and problem-solving skills.
• Flexibility to work extended hours, including Saturday mornings.
  
  

Career Growth Opportunities

Joining our team presents a remarkable opportunity for professional development. You will have the chance to enhance your leadership skills, broaden your banking knowledge, and become part of a supportive team that prioritizes exceptional customer service.

Company Culture and Values

We are dedicated to cultivating a work environment where every employee feels valued and empowered to achieve their full potential. Emphasizing collaboration and outstanding service, our culture nurtures growth and fosters a strong sense of teamwork.

Employment Type: Full-Time