What are the responsibilities and job description for the Director Customer Service in HVAC Industry position at Get It - Executive?
Job Overview
We are looking for a driven and innovative Director of Customer Service (VP Level) to lead our customer service efforts within a well-established HVAC company in the NYC metro area. This is an exceptional opportunity for a professional with a solid track record in customer service leadership, call center management, and process improvement. If you excel in high-energy, evolving environments and are eager to make a profound impact, we invite you to connect with us.
Key Responsibilities
Join a company that has seen remarkable growth, tripling its size in the past five years. We are committed to promoting from within, offering generous compensation increases and vast opportunities for personal and professional advancement.
Company Culture and Values
We pride ourselves on a dynamic culture that values teamwork and collaboration. Our leadership team is passionate and motivated, fostering an environment that encourages employee growth and innovation.
Compensation And Benefits
Employment Type: Full-Time
We are looking for a driven and innovative Director of Customer Service (VP Level) to lead our customer service efforts within a well-established HVAC company in the NYC metro area. This is an exceptional opportunity for a professional with a solid track record in customer service leadership, call center management, and process improvement. If you excel in high-energy, evolving environments and are eager to make a profound impact, we invite you to connect with us.
Key Responsibilities
- Oversee and direct customer service teams, including call center representatives, across various locations.
- Formulate and execute best practices for customer service operations encompassing software management, job scheduling, and payment processing.
- Work towards centralizing call response operations at the headquarters.
- Enhance service delivery and boost customer satisfaction through proficient team leadership and process refinement.
- Proven experience in managing customer service teams within a call center setting.
- Mastery in developing and executing customer service best practices.
- A collaborative, team-oriented mindset with a dedication to delivering exceptional service.
- Strong problem-solving capabilities and a drive for operational efficiency.
- A results-driven and customer-centric leader.
- Strong leadership and managerial competencies.
Join a company that has seen remarkable growth, tripling its size in the past five years. We are committed to promoting from within, offering generous compensation increases and vast opportunities for personal and professional advancement.
Company Culture and Values
We pride ourselves on a dynamic culture that values teamwork and collaboration. Our leadership team is passionate and motivated, fostering an environment that encourages employee growth and innovation.
Compensation And Benefits
- Competitive salary and wages.
- Comprehensive medical benefits.
- 401k with profit-sharing options.
- Paid vacation and maternity/paternity leave.
- Recognition through individual performance bonuses and more!
Employment Type: Full-Time
