What are the responsibilities and job description for the Director of Customer Service Operations position at Get It - Executive?
Job Overview
We are looking for an energetic and visionary Director of Customer Service at the VP Level to join our esteemed HVAC company, which is experiencing remarkable growth in the NYC metro area. This position is ideal for a seasoned professional with extensive experience in customer service leadership, call center management, and process enhancement. If you are passionate about delivering excellence in service within a dynamic and fast-paced environment, we invite you to explore this opportunity with us.
Key Responsibilities
As a rapidly expanding organization, we provide significant opportunities for professional advancement and personal development. Our culture emphasizes internal promotions and recognizes employee contributions with substantial compensation increases, enabling you to grow alongside the company.
Company Culture and Values
Join a vibrant and supportive work environment where teamwork and collaboration are paramount. Our motivated leadership team has successfully tripled the company's growth over the past five years, fostering an atmosphere that encourages innovation and sustainability.
Compensation And Benefits
We offer competitive salaries and extensive benefits, including:
Employment Type: Full-Time
We are looking for an energetic and visionary Director of Customer Service at the VP Level to join our esteemed HVAC company, which is experiencing remarkable growth in the NYC metro area. This position is ideal for a seasoned professional with extensive experience in customer service leadership, call center management, and process enhancement. If you are passionate about delivering excellence in service within a dynamic and fast-paced environment, we invite you to explore this opportunity with us.
Key Responsibilities
- Lead and oversee customer service teams, including call center representatives, across multiple locations.
- Strategically develop and implement best practices to optimize customer service operations, encompassing software management, job scheduling, and payment processing.
- Centralize call answering functions to streamline services at the headquarters.
- Propel improvements in service delivery and customer satisfaction through proficient leadership and process optimization.
- Demonstrated experience in managing customer service teams within a call center environment.
- Proficiency in creating and executing customer service best practices.
- A collaborative and positive mindset, with a strong commitment to exceptional service.
- Outstanding problem-solving skills, with a focus on enhancing operational efficiency.
- A results-driven and customer-oriented leader.
- Proven track record of managing customer service teams successfully.
- Strong leadership capabilities, emphasizing operational effectiveness.
As a rapidly expanding organization, we provide significant opportunities for professional advancement and personal development. Our culture emphasizes internal promotions and recognizes employee contributions with substantial compensation increases, enabling you to grow alongside the company.
Company Culture and Values
Join a vibrant and supportive work environment where teamwork and collaboration are paramount. Our motivated leadership team has successfully tripled the company's growth over the past five years, fostering an atmosphere that encourages innovation and sustainability.
Compensation And Benefits
We offer competitive salaries and extensive benefits, including:
- Medical coverage
- 401k with profit sharing
- Paid vacation and maternity/paternity leave
- Performance bonuses to acknowledge individual achievements
- On-the-job training with compensation for skill development
Employment Type: Full-Time
