Director of Delivery Services

Job Overview

We are in search of a seasoned and innovative Delivery Director who will be responsible for the leadership and management of impactful service delivery to our internal and external clients. This strategic role will involve direct collaboration with the Chief Executive Officer (CEO) to define pathways for organizational growth and excellence in service, particularly focusing on Digital Transformation solutions tailored for Federal Civilian clients. The ideal candidate will possess a unique combination of strategic vision, client engagement expertise, and operational acumen, ensuring the effective execution of programs and projects across a diverse portfolio.

Key Responsibilities

• Cultivate and maintain robust relationships with key stakeholders within government entities, especially in the Federal Civilian domain (e.g., IRS, DHS, GSA, DOC).
• Act as the primary liaison for executive-level client relationships, guaranteeing client satisfaction, successful project delivery, and enduring partnerships.
• Oversee the successful execution of programs, ensuring high-quality delivery, adherence to timelines, and accomplishment of project milestones. Provide regular updates on portfolio performance to senior management, including quarterly assessments.
• Direct the implementation of established governance frameworks and integrated service management systems to ensure compliance, risk oversight, and effective project execution.
• Ensure the seamless integration of technological solutions into service delivery. Identify opportunities for leveraging existing technical assets within broader offerings and collaborate with product teams to foster growth and innovation.
• Administer the financial performance of programs and portfolios, ensuring alignment with financial objectives. Work alongside leadership to establish annual targets and conduct regular financial performance reviews.
• Collaborate closely with business development leaders to promote growth within the designated portfolio, aiming for a 10% annual increase. Participate actively in the proposal and capture processes to secure new business.
• Lead, mentor, and develop a team of program managers, fostering a culture of high performance and continuous improvement. Provide guidance to ensure teams are well-equipped for success.
• Manage the identification and mitigation of risks throughout engagements, ensuring timely corrective actions and alignment with strategic goals.
• Offer thought leadership and engage with internal and external stakeholders to ensure that delivery outcomes align with client expectations.
• Spearhead initiatives aimed at enhancing delivery processes, governance practices, and client engagement strategies to drive efficiency and satisfaction.
  
  

Required Qualifications

• Bachelor's degree in Business, Engineering, or a relevant field.
• Over 13 years of experience in program, portfolio, and governance management, with a proven history of managing large-scale engagements and fostering executive-level relationships.
• A minimum of 10 years of experience leading cross-functional teams and managing complex programs with significant budgets and strategic relevance.
• Over 10 years of experience in implementing governance frameworks, compliance, and risk management best practices.
• Demonstrated experience in overseeing financial performance for major projects and portfolios.
  
  

Preferred Qualifications

• Master's degree (MBA or equivalent).
• PMP, PgMP, or similar certifications.
  
  

Career Growth Opportunities

We are dedicated to the professional growth of our employees, offering extensive opportunities for mentorship, skill development, and leadership advancement.

Company Culture And Values

Our organization is committed to fostering an inclusive and collaborative work environment that values innovation, client satisfaction, and continuous improvement.

Compensation And Benefits

• Competitive salary range of \(175,000 — \)195,000 USD.
• Comprehensive benefits package, including medical, dental, vision, life insurance, short- and long-term disability, 401K with company match, flexible paid time off, paid holidays, and professional development reimbursement.
  
  

Employment Type: Full-Time