Director, Senior Partnerships and Accounts

Position: Senior Director, Accounts and Partnerships

Overview

Join a prominent organization in mobile vision care, dedicated to improving access to eye care since 2014. Our revolutionary Mobile Vision Clinics have successfully served over 75,000 patients across various settings such as workplaces, educational institutions, and community events. With the recent addition of clinical trial assessments to our services, we continue our commitment to enhancing patient experience by reducing barriers to care.

In light of our rapid growth, we invite you to become a part of the evolving landscape of eye care and clinical research, where patient-centric approaches underpin our initiatives and collaborations with pharmaceutical partners. Our reputation for delivering superior care and fostering continuous innovation positions us to better serve our communities.

Key Responsibilities

• Lead the development and execution of strategic account management plans to engage clients, ensuring alignment with overall business objectives.
• Oversee a portfolio of significant accounts, prioritizing long-term satisfaction, retention, and growth opportunities.
• Identify and capitalize on upsell and cross-sell possibilities within client organizations.
• Cultivate and nurture robust relationships with key decision-makers to synchronize on mutual objectives and explore future opportunities.
• Collaborate with sales leadership to identify new partnerships and respond to Requests for Proposals (RFPs).
• Partner with cross-functional teams to fulfill and exceed client expectations throughout their engagement lifecycle.
• Monitor and manage project timelines and deliverables, ensuring successful implementation and client satisfaction.
• Facilitate post-sales operations, ensuring efficient onboarding processes and the attainment of success milestones.
• Address escalated issues and manage complex challenges while sustaining strong client relationships.
• Deliver regular account updates and conduct Quarterly Business Reviews to evaluate client needs and performance metrics.
• Engage in planning for customer-centric events and feasibility studies, leveraging client success narratives to enhance marketing efforts.
• Generate detailed reports that illustrate customer performance and return on investment (ROI), analyzing outcomes to identify further value creation opportunities.
• Collaborate on metrics to bolster the company's growth strategy while refining account management processes.
  
  

Required Skills

• Minimum of 7 years of experience in account management, customer success, or sales, with at least 3 years in a leadership capacity.
• Background in life sciences, Contract Research Organizations (CROs), or similar fields.
• Proven track record in managing and growing key client relationships, demonstrating the ability to drive revenue.
• Strong leadership capabilities with experience in guiding and mentoring teams.
• Exceptional communication and interpersonal skills, engaging effectively with C-suite executives.
• Proficiency in case study development, ROI analysis, and executive reporting.
• Capacity to handle multiple priorities while contributing to both tactical and strategic initiatives.
  
  

Career Growth Opportunities

We believe in fostering an environment that encourages professional development and offers substantial career advancement opportunities. By joining our esteemed team, you will have access to a wealth of networking possibilities and skill enhancement resources.

Company Culture And Values

Our organization thrives on an open and inclusive culture, where each member’s unique experiences and energy contribute to our collaborative spirit. We are dedicated to diversity and inclusion, encouraging applications from traditionally underrepresented groups. If you require accommodations during the recruitment process, please inform us.

Employment Type: Full-Time