East Kentucky Case Management Coordinator - Disaster Recovery

Job Overview

Join our dedicated team as a Disaster Recovery Case Management Coordinator, where your passion for community service will help rebuild lives in East Kentucky following the devastating July 2022 flooding. This full-time, in-person role is essential for enhancing homeowner relations, managing case files, and overseeing program operations in affected areas. You will engage directly with families to ensure their recovery journey is supported throughout the long-term home repair and replacement services.

Key Responsibilities

• Serve as the primary liaison for homeowners, facilitating effective communication throughout the application and rebuilding process.
• Manage and maintain accurate case files in both electronic and paper formats, ensuring all homeowner information is current.
• Guide families through understanding program guidelines, application procedures, and subsequent steps.
• Conduct homeowner vetting and selection in alignment with program criteria, funding stipulations, and construction schedules.
• Document all interactions, maintaining detailed records of communications with applicants.
• Promote program outreach by engaging prospective applicants and coordinating community meetings.
• Organize dedication ceremonies and events that celebrate completed home projects.
• Assist in researching and preparing grant applications and compliance reports.
• Ensure adherence to grant compliance by tracking documentation, income verification, and construction milestones.
• Collaborate with internal teams to meet all funding requirements and deadlines.
• Process and submit invoices and receipts related to program operations, maintaining financial records.
• Update databases with homeowner documents and application statuses.
• Review financial reports for accuracy and budget compliance.
• Support budgeting initiatives to promote cost-effective resource management.
• Aid in the development of community training programs focused on disaster recovery and rapid residential reconstruction.
• Foster partnerships with volunteers, donors, contractors, and community stakeholders to enhance program effectiveness.
• Aid logistical planning for seasonal home repair projects and ensure that all policies and procedures are current.
  
  

Required Skills

• Minimum of one year of experience in grant compliance or case management.
• Proficient in Microsoft Office Suite.
• Exceptional communication and interpersonal skills.
• Strong organizational and time management abilities.
• Capability to work both independently and within a collaborative team environment.
• Acute attention to detail and problem-solving skills.
• Ability to engage effectively with diverse communities and empathize with homeowners in distress.
• Valid driver's license with a satisfactory driving record.
• Must pass a background check.
  
  

Qualifications

• At least one year of relevant experience in grant compliance or case management.
• Preferred experience in nonprofit administration, social work, or behavioral health.
• Knowledge of relevant regulations and quality standards is advantageous.
  
  

Compensation And Benefits

• Competitive salary commensurate with experience and education.
• Comprehensive health benefits, including medical and dental insurance.
• Retirement plan enrollment based on eligibility.
• Generous paid time off policy:
• 15 days annually for the first two years.
• 20 days annually after two years.
• 25 days annually after eight years.
• Paid holidays (10 total, including a holiday break from December 26 to January 2).
• Annual sick leave of 12 days.
• Leave for weather-related office closures as determined by leadership.
• Work resources provided, including a phone, computer, and vehicle for regional travel as required.
  

This position offers a rewarding opportunity to contribute significantly to the recovery efforts of disaster-affected communities. If you are a committed, organized, and compassionate professional eager to make a profound impact, we welcome your application.

Employment Type: Full-Time