Excellence Manager of Performance and Innovation

Job Overview

Are you driven by the pursuit of organizational excellence and enhanced performance? In the capacity of Manager of Performance, Innovation, and Excellence, you will be instrumental in tracking organizational performance, implementing cutting-edge strategies, and nurturing a culture of accountability within a mission-oriented organization. This pivotal role involves collaboration with program directors to ensure the alignment of the organization’s efforts with grant deliverables, maximizing community impact, and optimizing client outcomes. This position reports directly to the Chief Strategy and Impact Officer and is based in the Chicago area.

Key Responsibilities

• Spearhead the implementation of data-informed decision-making and performance monitoring across the organization.
• Promote a culture characterized by curiosity, innovation, and accountability at every organizational level.
• Collaborate on establishing organizational priorities and assessing progress towards long-term objectives.
• Partner in the formulation of strategic plans to ensure adherence to performance targets.
• Design and oversee frameworks for evaluating program efficiency, outcomes, and compliance with grant deliverables.
• Utilize data to ensure grant compliance, improve program effectiveness, and identify innovative opportunities.
• Assist teams in compiling and interpreting key performance data concerned with client outcomes and operational efficiency.
• Ensure timely reporting to essential stakeholders, including leadership, funding bodies, and monitoring organizations.
• Identify operational performance gaps and opportunities for enhancement, implementing improvement strategies.
• Facilitate creative problem-solving and process redesigns with program teams utilizing established methodologies.
• Stay abreast of industry trends and best practices to continuously refine program outcomes and operational efficiencies.
• Assist in the ongoing cultivation of a performance-oriented culture and undertake additional duties as assigned.
  
  

Required Skills

• Strong organizational and coordination capabilities.
• Proficiency in Microsoft 365 applications, including Excel, Word, PowerPoint, Outlook, and Teams, as well as Adobe Pro and familiarity with EHRs such as SAMMS and CIS.
• Adaptability to rapidly changing regulations and management of compliance requirements across teams.
• Exceptional problem-solving and conflict resolution abilities.
• Clear and effective communication skills, both written and verbal.
  
  

Qualifications

• A Bachelor's degree in Human Services, Business Management, or a relevant field is preferred.
• 1-3 years of experience in performance management, process improvement, or grant management within the human services domain.
• Willingness to travel to various offices within the Chicagoland area.
• Ability to pass background checks (DHS, DCFS, and Healthcare Workers Registry).
• Possession of a valid driver's license, vehicle, and insurance is required.
  
  

Career Growth Opportunities

• We are committed to the professional development of our employees, assisting them in acquiring skills in performance management and process improvement.
  
  

Company Culture And Values

• Our organization fosters a culture of curiosity, innovation, and accountability, promoting teamwork and collaboration among staff members.
  
  

Compensation And Benefits

• Competitive salary based on experience.
• Comprehensive benefits package including health, dental, vision, and life insurance, along with a 403(b) retirement plan and generous paid time off.
  
  

If you are enthusiastic about leveraging your expertise in performance management within a mission-driven environment, we invite you to apply!

Employment Type: Full-Time