What are the responsibilities and job description for the General Manager Assistant position at Get It - Executive?
Job Overview
As an Assistant General Manager (AGM), you will be integral to delivering an outstanding experience for all prospective and current members at our gym. Supporting the General Manager (GM), you will oversee the growth of memberships, achieve sales objectives, and manage daily operations. This role involves close collaboration with the Membership Specialists (MS) team to cultivate a vibrant and welcoming atmosphere, ensuring that every member and guest feels appreciated and motivated to engage with our community.
Key Responsibilities
This role offers significant potential for personal and professional advancement within our organization, featuring opportunities for ongoing training and mentorship for team members.
Company Culture And Values
Our gym fosters a community-oriented culture, prioritizing member satisfaction and a collaborative environment for both members and staff. We encourage teamwork and provide a supportive atmosphere for fitness enthusiasts to thrive.
Employment Type: Full-Time
As an Assistant General Manager (AGM), you will be integral to delivering an outstanding experience for all prospective and current members at our gym. Supporting the General Manager (GM), you will oversee the growth of memberships, achieve sales objectives, and manage daily operations. This role involves close collaboration with the Membership Specialists (MS) team to cultivate a vibrant and welcoming atmosphere, ensuring that every member and guest feels appreciated and motivated to engage with our community.
Key Responsibilities
- Assist the GM in reaching gym membership targets and revenue goals, including private coaching sales.
- Drive the membership team to achieve key performance indicators, such as guest conversions and new member enrollments.
- Engage with prospective members, understand their aspirations, and inspire them to join by offering tailored solutions and transparent pricing.
- Assume responsibility for personal membership objectives and exemplify goal-oriented leadership.
- Collaborate with the GM to devise and implement strategies for weekends to enhance revenue and member retention.
- Manage MS scheduling to align staffing with operational needs and budgetary constraints.
- Lead weekend operations, ensuring cohesive teamwork focused on delivering an exceptional guest experience.
- Compile and present weekly and monthly performance reports to the GM and leadership, concentrating on financial outcomes and operational enhancements.
- Promote a fun, safe, and community-centric gym culture, aiming for high member satisfaction and profitability.
- Conduct regular gym walkthroughs to engage with members, gather insights, and identify areas for team development.
- Address elevated member concerns promptly, providing coaching and feedback to prevent future occurrences.
- Maintain a clean and welcoming environment, assisting the team with tasks that enhance member experiences.
- Aid in the recruitment, interviewing, and onboarding of new Membership Specialists, building a strong and motivated team.
- Train and mentor the MS team in business generation, including lead acquisition and local promotional events.
- Facilitate regular team meetings to assess performance, set objectives, and provide guidance toward achieving both individual and collective goals.
- Proven experience in team management and achieving sales or membership objectives.
- Strong organizational, leadership, and communication skills, with an emphasis on customer service.
- Proficiency in analyzing financial data, managing budgets, and driving revenue growth.
- Familiarity with standard office software and other computer tools.
- High School Diploma or GED is required; a Bachelor's Degree is preferred.
- 1-2 years of management experience, preferably in a fitness or customer-centric setting.
- 1-2 years of sales experience is highly desirable.
This role offers significant potential for personal and professional advancement within our organization, featuring opportunities for ongoing training and mentorship for team members.
Company Culture And Values
Our gym fosters a community-oriented culture, prioritizing member satisfaction and a collaborative environment for both members and staff. We encourage teamwork and provide a supportive atmosphere for fitness enthusiasts to thrive.
Employment Type: Full-Time
