What are the responsibilities and job description for the IT Services Director position at Get It - Executive?
Job Overview
We are in search of an accomplished and driven Director of IT Services to spearhead the enhancement of our IT service operations. This role presents a remarkable opportunity to influence our organization significantly by managing a skilled technical team, directing client-centered projects, and ensuring the flawless delivery of IT services. If you possess a robust technical foundation, extensive knowledge of Microsoft technologies, and a strong understanding of cybersecurity, we are eager to connect with you.
Key Responsibilities
As a part of our organization, you will have opportunities for professional advancement, training, and certification to further develop your skills and propel your career forward.
Company Culture and Values
We pride ourselves on creating a collaborative and supportive work environment where your expertise will have a meaningful impact. We emphasize teamwork and mentorship, fostering a culture that encourages growth and excellence in service delivery.
Compensation And Benefits
Employment Type: Full-Time
We are in search of an accomplished and driven Director of IT Services to spearhead the enhancement of our IT service operations. This role presents a remarkable opportunity to influence our organization significantly by managing a skilled technical team, directing client-centered projects, and ensuring the flawless delivery of IT services. If you possess a robust technical foundation, extensive knowledge of Microsoft technologies, and a strong understanding of cybersecurity, we are eager to connect with you.
Key Responsibilities
- Lead and mentor a team of technicians and engineers, promoting professional development and excellence in service delivery.
- Oversee training on Microsoft technologies, including Office 365, SharePoint, Teams, OneDrive, Azure, and Intune, ensuring the team remains current with industry advancements.
- Enforce cybersecurity best practices to protect client environments, including monitoring for vulnerabilities and ensuring compliance with standards such as NIST and ISO 27001.
- Manage daily service delivery operations, including system monitoring, incident response, and proactive maintenance using RMM tools.
- Plan and execute a range of IT projects such as Microsoft 365 migrations and network architecture, while effectively managing client relations.
- Collaborate with key vendors, particularly Microsoft, to stay informed about emerging technologies and enhance service capabilities.
- Serve as the primary escalation point for client concerns, ensuring timely and professional resolution of issues.
- Continuously refine operational processes to improve service delivery and efficiency.
- Align IT strategies with broader business objectives in partnership with sales and leadership teams.
- Minimum of 3 years’ experience in IT service management, operations, or a similar role, preferably within a Managed Services Provider (MSP) or IT services company.
- Proven track record in project management, including planning, execution, and effective communication with stakeholders.
- Extensive knowledge of Microsoft products, including Office 365, SharePoint, Teams, OneDrive, Azure, and Intune.
- Proficiency in cybersecurity practices, RMM tools, backup solutions, cloud technologies, and network infrastructure.
- Strong leadership abilities with a demonstrated capacity to manage technical teams effectively.
- Excellent communication and problem-solving skills, with familiarity in vendor management and cybersecurity frameworks such as NIST or ISO 27001 considered a plus.
- A Bachelor’s degree in Information Technology, Computer Science, or a related discipline is required.
- Industry certifications such as PMP, ITIL, or Microsoft certifications (e.g., Azure Administrator, Microsoft 365) and cybersecurity certifications (e.g., CompTIA Security , CISSP, CISM) are highly preferred.
As a part of our organization, you will have opportunities for professional advancement, training, and certification to further develop your skills and propel your career forward.
Company Culture and Values
We pride ourselves on creating a collaborative and supportive work environment where your expertise will have a meaningful impact. We emphasize teamwork and mentorship, fostering a culture that encourages growth and excellence in service delivery.
Compensation And Benefits
- Competitive salary ranging from \(125,000 to \)150,000 per year.
- Comprehensive benefits package, including:
- 401(k) plan
- Health, Dental, and Vision Insurance
- Life Insurance
- Paid Time Off
Employment Type: Full-Time
Salary : $125,000 - $150,000
