Logistics Support Customer Service Representative - Remote

Job Overview

We are on the lookout for a committed Customer Service Representative to enhance our Logistics Support team. In this pivotal role, you will serve as a crucial element of our customer service operations, delivering exceptional support to our internal teams and a diverse global clientele. If you are eager to make a meaningful impact in a customer-centric environment and advance your professional journey, we encourage you to apply!

Key Responsibilities

• Provide exemplary service to both external customers and internal teams, ensuring an efficient and seamless customer journey.
• Manage incoming customer service calls and inquiries with professionalism and attentiveness.
• Accurately process and prioritize sales orders, service requests, and parts shipments to ensure timely fulfillment.
• Resolve order discrepancies effectively through strong communication with customers and colleagues.
• Offer regular updates and analysis on sales order statuses, ensuring timely deliveries.
• Handle returns and service parts credits, ensuring proper processing and documentation.
• Liaise with customers and vendors regarding service or part transactions, expediting orders when necessary.
• Collaborate with shipping teams to manage international shipping documentation and logistics.
• Track freight costs and address any discrepancies to ensure accurate billing.
• Coordinate the transfer of machines and parts across both domestic and international regions.
  
  

Required Skills

• 3-5 years of experience in customer service or sales, preferably with a focus on sales order processing.
• An associate’s degree in Business (preferred).
• Familiarity with MRP/ERP systems, with experience in JD Edwards being a plus.
• Proficiency in software applications such as DocuSign and Salesforce.
• Advanced Excel capabilities for data analysis and reporting.
• Understanding of international trade procedures, incoterms, and export/import documentation.
• Experience with shipping software and data entry systems.
• Strong attention to detail and a commitment to accuracy.
• Exceptional communication and customer service skills, adept at engaging with both internal and external stakeholders.
• A proactive problem-solver with excellent organizational skills, capable of managing multiple tasks in a dynamic environment.
  
  

Qualifications

• Associate’s degree in Business or a related field is preferred.
• A strong aptitude for process improvements and the ability to implement effective changes.
• Experience managing various tasks in a fast-paced setting.
  
  

Career Growth Opportunities

• Join a small, impactful team that directly contributes to the long-term success and growth of the organization.
• Benefit from robust internal support for your professional development and career aspirations.
• Access opportunities for career advancement and promotions, with a strong emphasis on promoting from within.
  
  

Company Culture And Values

• Work within an engaging and forward-thinking company culture that values collaboration, innovation, and continuous improvement.
• Benefit from a diverse and inclusive work environment that supports your individuality and professional journey.
  
  

Compensation And Benefits

• Competitive salary and a fully company-funded profit-sharing retirement plan.
• Comprehensive benefits package including medical, dental, vision, and life insurance.
• Tuition reimbursement to support your ongoing education.
• Flexible hybrid work schedule with two telework days per week, available after the probation period.
• 10 company-paid holidays, generous vacation time, and 48 hours of personal time annually (prorated based on start date).
  
  

If you are a customer-centric professional seeking an exciting, fast-paced environment with ample growth opportunities, we would be thrilled to hear from you!

Employment Type: Full-Time