Manager Account for Client Success

Job Overview

We are seeking a proactive and driven Account Manager to become an integral part of our team. In this pivotal role, you will have the opportunity to create meaningful and impactful interactions for both internal and external stakeholders. As a key member of our newly integrated department, you will collaborate closely across various teams to cultivate enduring, strategic relationships with clients. Your role will extend beyond problem-solving; you will serve as a solutions expert, ensuring clients receive comprehensive support throughout their engagement with us.

Key Responsibilities

• Prioritize the retention of existing contract customers, promote growth within this segment, and proactively identify at-risk clients to mitigate churn.
• Apply the Balanced Scorecard principles to enhance departmental efficiency and effectiveness.
• Partner with the Client Concierge Manager to ensure that team members possess the skills and knowledge required for exceptional service, guaranteeing seamless transitions for new accounts.
• Oversee customer service operations to ensure effective service delivery while upholding contract stipulations.
• Manage Help Desk functions and coordinate a team email inbox to support specific departmental tasks.
• Lead new contract implementations, collaborating closely with the team to optimize service delivery and lay the groundwork for fruitful client interactions.
• Segment the customer base and develop a structured outbound call schedule to nurture and reinforce relationships.
  
  

Required Skills

• Competence in translating strategic concepts into actionable initiatives at both tactical and strategic levels.
• Exceptional problem-solving and listening abilities.
• Flexibility to thrive in a dynamic, fast-paced environment.
• Superior customer service skills with a proven ability to manage multiple priorities effectively.
• Strong time management and multitasking capabilities to handle various tasks and clients efficiently.
  
  

Career Growth Opportunities

We champion professional development and provide numerous avenues for internal advancement. Through collaborative training initiatives, you will enhance your skills and take on increased responsibilities, particularly in leadership capacities during new contract implementations.

Company Culture And Values

Our organization is dedicated to fostering a collaborative and team-oriented environment, where strategic relationship-building is paramount. We value diversity and inclusivity, creating a workplace where every member can thrive and contribute significantly to our collective success.

Compensation And Benefits

• 401(k) plan with matching contributions
• Comprehensive dental, health, life, and vision insurance
• Generous paid time off and professional development support
• Employee perks and discounts on various services, including wireless plans and entertainment
• A structured referral program and additional retirement benefits
  
  

This position offers a remarkable opportunity to make a substantial impact by building and nurturing client relationships. Join us for a fulfilling career that emphasizes collaboration, growth, and professional excellence.

Employment Type: Full-Time