Manager of Excellence, Performance and Innovation

Job Overview

Are you driven by a commitment to organizational excellence and performance enhancement? As the Manager of Performance, Innovation, and Excellence, you will be integral in monitoring performance metrics, executing innovative initiatives, and cultivating a culture of accountability within a mission-focused organization. In collaboration with program directors, you will ensure the organization achieves grant objectives, maximizes community impact, and improves client outcomes. This role reports directly to the Chief Strategy and Impact Officer and is based in the Chicago area.

Key Responsibilities

• Spearhead the implementation of data-informed decision-making and performance oversight throughout the organization.
• Promote an atmosphere of curiosity, innovation, and accountability at all organizational levels.
• Assist in defining strategic priorities and measuring progress towards long-term objectives.
• Collaborate in the creation of strategic plans to align with performance targets.
• Develop and oversee frameworks to assess program effectiveness, outcomes, and grant compliance.
• Employ data to evaluate grant adherence, enhance program efficiency, and uncover avenues for innovation.
• Support teams in the analysis and reporting of key performance metrics related to client outcomes and operational efficiency.
• Ensure timely communications with key stakeholders, including leadership, funders, and monitoring entities.
• Identify operational gaps and opportunities for improvement, implementing strategies to enhance performance.
• Facilitate creative problem-solving and process redesigns alongside program teams using established methodologies.
• Remain informed on industry developments and best practices to continuously elevate program outcomes.
• Assist program teams in implementing corrective actions and monitor the effectiveness of those measures.
• Contribute to the ongoing establishment of a performance culture and undertake additional tasks as assigned.
  
  

Required Skills

• Strong organizational and coordination capabilities.
• Proficiency in Microsoft 365 (Excel, Word, PowerPoint, Outlook, Teams), Adobe Pro, and familiarity with EHRs such as SAMMS and CIS.
• Ability to swiftly adapt to new regulations and manage compliance across teams.
• Excellent problem-solving and conflict resolution abilities.
• Strong verbal and written communication skills.
  
  

Qualifications

• Bachelor's degree in Human Services, Business Management, or a related discipline (preferred).
• 1-3 years of experience in performance management, process improvement, or grant management in human services.
• Willingness to travel to various offices across the Chicagoland area.
• Ability to pass background checks (DHS, DCFS, and Healthcare Workers Registry).
• Valid driver's license, vehicle, and insurance are required.
  
  

Career Growth Opportunities

We are committed to fostering professional development and career advancement within our organization, providing our employees with opportunities for growth in a supportive environment.

Company Culture And Values

Our organization is dedicated to nurturing a culture of curiosity, innovation, and accountability, empowering our staff to contribute meaningfully to community impact.

Compensation And Benefits

We offer a competitive salary commensurate with experience, alongside comprehensive benefits that encompass health, dental, vision, life insurance, a 403(b) retirement plan, and generous paid time off.

Employment Type: Full-Time