Manager of Retail Store Operations

Job Overview

As the Store Manager, you will play a pivotal role in driving our store’s performance, ensuring peak sales and profitability while adhering to established company protocols. Your leadership will cultivate an exceptional shopping experience for customers and promote a motivated team environment.

Key Responsibilities

• Create an inviting and energetic atmosphere for customers, ensuring exceptional service and support.
• Successfully complete the Management Training Program to refine your leadership capabilities.
• Recruit and train a skilled Assistant Manager under the mentorship of your District Manager.
• Collaborate with your Assistant Manager to hire and develop additional store staff.
• Seek guidance from your District Manager for any personnel or operational challenges, and escalate to the Regional Vice-President or Senior Vice-President of Store Operations when necessary.
• Monitor and manage inventory shrinkage, keeping it within 2.5% of annual sales and striving to achieve a Shrink Check Test score of 80 or higher.
• Uphold company safety standards and build positive relationships with local law enforcement for enhanced security support.
• Develop weekly schedules for store personnel, adhering to the established payroll budget while addressing any personnel concerns promptly.
• Delegate responsibilities efficiently and ensure that all team members are trained and comply with company policies.
• Accurately report payroll data and maintain balanced inventory through approved company procedures.
• Ensure the store’s cleanliness and organization, including merchandising displays and stockroom areas.
• Oversee the verification of merchandise receipts and ensure pricing aligns with company guidelines.
• Communicate effectively with the District Manager concerning defective merchandise, sales trends, and issues with vendor shipments.
• Manage the store’s cash fund and sales receipts, diligently enforcing cash handling and security protocols.
• Ensure that all reports, records, and inventories are precise and completed in line with company policies.
• Inform your District Manager of any planned absences during regular work hours.
• Maintain confidentiality regarding all store sales and proprietary company information.
• Secure District Manager approval for any expenditures exceeding $50.00.
• Work the assigned hours as directed by your District Manager and undertake additional duties as required.
• Implement company programs, such as incentive plans and promotions, to maximize advantages for both associates and customers.
• Demonstrate positive leadership through professionalism, effective communication, knowledge, and sound judgment to enhance store morale.
  
  

Required Skills

• Strong planning, coaching, and analytical abilities.
• Excellent written and verbal communication skills in English.
• Team-oriented attitude with a collaborative approach to tasks.
  
  

Qualifications

• High School Diploma or GED required; an AS/AA degree plus two years of related experience preferred.
• Minimum of three years of experience in store management.
  
  

Career Growth Opportunities

This position presents significant opportunities for professional advancement within the organization as you develop critical management skills through hands-on experience and training.

Company Culture and Values

Our store values teamwork, positive interactions with customers, and a collaborative problem-solving approach. We strive to create a welcoming environment that supports strong relationships among employees and with local partners.

Networking and Professional Opportunities

Joining our team will provide you with exceptional networking opportunities within the retail industry, fostering collaboration and skill development that can enhance your professional journey.

Employment Type: Full-Time