What are the responsibilities and job description for the Mandarin Customer Service Representative (Bilingual) - Remote position at Get It - Executive?
Job Overview
We are excited to offer a unique opportunity for skilled bilingual Customer Service Representatives fluent in both Mandarin and English. This remote position provides the chance to contribute significantly to a federal client in a vibrant and fast-paced environment, with ample prospects for career advancement and professional development.
Key Responsibilities
This role not only allows you to enhance your customer service skills but also provides valuable experience that can lead to further career advancement within the organization and the broader industry.
Company Culture And Values
We pride ourselves on fostering a supportive and collaborative work environment where teamwork and communication are paramount. Our commitment to excellence in customer service is reflected in every interaction we facilitate.
Compensation And Benefits
We are dedicated to promoting equal employment opportunities and building a diverse and inclusive workplace. We do not discriminate based on race, color, religion, national origin, age, disability, sex, marital status, sexual orientation, gender identity, or any other legally protected status.
Employment Type: Full-Time
We are excited to offer a unique opportunity for skilled bilingual Customer Service Representatives fluent in both Mandarin and English. This remote position provides the chance to contribute significantly to a federal client in a vibrant and fast-paced environment, with ample prospects for career advancement and professional development.
Key Responsibilities
- Deliver prompt and precise assistance to global travelers, addressing inquiries related to travel, visa renewals, re-entry procedures, and various immigration matters.
- Provide support through live communications (calls and emails) utilizing pre-approved materials and response frameworks.
- Ensure accurate data entry into the customer database, maintaining high standards of grammar, spelling, and categorization of inquiries, while adding pertinent notes or comments.
- Identify and respond to multiple inquiries within emails, using approved templates for efficiency.
- Redirect any reportable communications to the appropriate departments as needed.
- Assist travelers with general information regarding travel and clarify policies and procedures.
- Offer guidance on filing claims with relevant authorities.
- Perform additional duties as assigned to facilitate the operations of the call center.
- U.S. Citizenship is mandatory.
- Fluency in both English and Mandarin Chinese (language proficiency will be assessed during the interview).
- Proven ability to maintain composure and professionalism in high-pressure situations, with demonstrated skills in de-escalating challenging calls.
- Outstanding verbal and written communication capabilities, including precise grammar and spelling.
- Proficiency in utilizing web-based applications and technical tools.
- Bachelor's degree (BA or BS) from an accredited institution.
- A minimum of 2 years of customer service experience in a professional context.
This role not only allows you to enhance your customer service skills but also provides valuable experience that can lead to further career advancement within the organization and the broader industry.
Company Culture And Values
We pride ourselves on fostering a supportive and collaborative work environment where teamwork and communication are paramount. Our commitment to excellence in customer service is reflected in every interaction we facilitate.
Compensation And Benefits
- Competitive hourly wage: \(17.50-\)22.00 (based on experience).
- Comprehensive benefits package, including medical coverage and a 401(k) retirement plan.
We are dedicated to promoting equal employment opportunities and building a diverse and inclusive workplace. We do not discriminate based on race, color, religion, national origin, age, disability, sex, marital status, sexual orientation, gender identity, or any other legally protected status.
Employment Type: Full-Time
