What are the responsibilities and job description for the Operations Center Manager position at Get It - Executive?
Job Overview
We are seeking a dedicated and proactive Manager of Operations to spearhead the activities of our Operations Center. This pivotal role involves the supervision of supplies procurement, inventory oversight, quality assurance, and facility maintenance, ensuring all operations are in line with our strategic service and cost objectives.
Key Responsibilities
We are seeking a dedicated and proactive Manager of Operations to spearhead the activities of our Operations Center. This pivotal role involves the supervision of supplies procurement, inventory oversight, quality assurance, and facility maintenance, ensuring all operations are in line with our strategic service and cost objectives.
Key Responsibilities
- Direct and coordinate comprehensive Operations activities within a high-volume Distribution Center.
- Provide constructive feedback and mentorship to team members and front-line management.
- Manage departmental operating expenses, ensuring alignment with financial targets.
- Monitor and achieve Key Performance Indicators (KPIs) in Safety, Quality, Productivity, and Turnover.
- Improve customer service by addressing issues and collaborating with the Account Management team.
- Facilitate seamless transitions for new customers at the distribution center.
- Develop and uphold operational policies to ensure compliance with established procedures.
- Conduct root cause analyses to enhance team dynamics, customer satisfaction, and operational efficiency.
- Oversee talent development and succession planning within the department.
- Ensure compliance with all regulatory requirements, acting as the Designated Representative as necessary.
- Perform additional duties as assigned while ensuring compliance with company policies.
- Strong financial acumen with prior profit and loss responsibilities.
- Excellent planning and organizational skills, capable of managing complex initiatives.
- Proven analytical abilities with experience in Continuous Improvement methodologies.
- Ability to drive organizational change and inspire team collaboration.
- Outstanding verbal and written communication skills for effective interaction.
- Proficiency in Microsoft Office (Word, Excel, and Outlook).
- Ability to maintain composure under pressure while delivering exceptional customer service.
- Self-sufficient with the capability to manage assignments independently.
- Bachelor’s degree required.
- Minimum of 5 years of experience in supply chain or warehouse operations, ideally within the healthcare or medical device sectors.
- At least 5 years of leadership experience focused on planning, communication, and team motivation.
- An equivalent combination of education and experience will also be considered.
