Provider Enrollment Coordinator - CVO Specialist - Remote | WFH

CVO Specialist - Provider Enrollment Coordinator - Remote | WFH

Job Overview

Join a dedicated team committed to enhancing the quality of life for seniors by assisting them with their medication management. In this fully remote position, you will serve as a crucial Patient Enrollment Representative, responsible for educating, enrolling, and supporting patients on their health management journey. This role is ideal for compassionate communicators who are motivated to make a meaningful impact in the lives of others.

Key Responsibilities

• Conduct an average of 100 outbound calls daily to prospective patients, providing critical information about our services and facilitating their enrollment.
• Clearly articulate our offerings using provided scripts to ensure consistent and precise communication.
• Guide prospective patients through the enrollment process, ensuring they understand the steps involved with care and clarity.
• Maintain a professional, enthusiastic, and positive demeanor in all patient interactions.
• Achieve performance targets, including call volume, scheduled appointments, and overall call quality.
• Address patient inquiries and concerns empathetically, escalating issues to supervisors when necessary.
• Accurately track patient information while adhering to privacy guidelines and confidentiality standards.
• Respond to inbound calls, assisting patients with their queries and concerns.
• Follow up with patients needing rescheduling or additional information to ensure a seamless experience.
• Collaborate with healthcare providers to ensure smooth patient onboarding.
  
  

Required Skills

• Excellent verbal communication skills with a friendly and conversational approach.
• Strong attention to detail and proficient written documentation capabilities.
• Comfortable using Microsoft Office and adaptable to learning new software platforms.
• An empathetic, patient-centered mindset.
• Bilingual proficiency in English and Spanish is advantageous.
  
  

Qualifications

• Ability to adhere to a structured daily schedule, including designated break and lunch times.
• Enthusiasm for working in a results-driven environment with high call volumes.
• Familiarity with the healthcare industry, HIPAA regulations, and call center performance metrics is a plus.
• Reliable internet connection with a minimum speed of 100 Mbps, along with a quiet and secure home office setup.
• High school diploma or GED equivalent is mandatory.
  
  

Career Growth Opportunities

We are committed to fostering the professional development of our employees, providing ongoing training and opportunities for advancement in a results-oriented environment.

Company Culture And Values

Our organization prioritizes a supportive and compassionate work atmosphere, where every team member is valued. We embrace diversity and inclusivity, recognizing that varied perspectives strengthen our team.

Compensation And Benefits

• 4 weeks of paid time off (PTO)
• 401(k) with employer matching
• Comprehensive health, dental, and vision insurance
• Health savings account (HSA)
• Life insurance coverage
• Quarterly incentive program
  
  

Become part of a team dedicated to making a significant difference in the lives of seniors while enjoying the flexibility and support of a fully remote work environment. If you are passionate about helping others and possess the necessary skills, we invite you to apply.

Employment Type: Full-Time