Remote Administrative Assistant | WFH

Position Title: Bilingual Account Solutions Representative - Remote

Overview

Join our dynamic team as a Bilingual Account Solutions Representative and play a pivotal role in assisting customers with managing their financial commitments. In this remote position, you will contribute to our mission of fostering financial stability while enjoying a collaborative and flexible work environment.

Key Responsibilities

• Provide effective solutions to help customers bring their accounts up to date and prevent repossession.
• Manage inbound and outbound communications with professionalism and respect.
• Maintain accurate account records and ensure customer information is updated promptly.
• Utilize negotiation and problem-solving skills to propose realistic payment solutions.
• Address additional customer service inquiries as necessary.
  
  

Required Skills

• Proficiency in both English and Spanish, both spoken and written.
• Strong communication abilities coupled with effective problem-solving skills.
• High-speed internet connection with a minimum of 15mbps download speed.
  
  

Qualifications

• High School Diploma or GED is required.
• Previous experience in customer service or collections, particularly in a call center environment, is a plus.
• Familiarity with finance or automotive sectors is advantageous.
  
  

Career Growth Opportunities

At our company, we prioritize continuous professional development. You will have access to ongoing training programs and leadership development initiatives designed to enhance your career trajectory.

Company Culture And Values

We pride ourselves on fostering an inclusive and positive workplace where every team member feels valued and empowered. Our culture supports collaboration and encourages innovative ideas, providing you with the platform to grow and succeed.

Compensation And Benefits

• Competitive hourly wages ranging from \(19.00 to \)21.50, based on experience, along with uncapped monthly performance bonuses.
• Reliable bi-weekly compensation with potential annual pay increases based on performance evaluations.
• Comprehensive benefits package including Medical, Dental, and Vision coverage effective from your first day.
• 401(k) plan with employer matching to help you secure your financial future.
• Work-from-home perks, including necessary computer equipment.
• Generous PTO, holidays, and paid parental leave.
• Additional employee benefits such as monthly fitness reimbursements and tuition assistance.
  
  

We invite you to apply if you are seeking a meaningful career opportunity that allows you to make a difference in the lives of our customers while elevating your professional journey.

Employment Type: Full-Time