Remote Agent for Customer Service

Job Overview

We are seeking a dedicated Customer Service Agent to join our remote team, where you will be instrumental in delivering exceptional service to our esteemed customers, particularly Veterans. In this role, you will represent our brand with professionalism and empathy, ensuring a seamless ordering experience.

Key Responsibilities

• Respond promptly to inbound calls from Veterans, facilitating phone orders that may involve multiple transactions.
• Efficiently process, track, and manage customer orders utilizing Outlook email, scanner technology, and our Remote Order Entry System (ROES).
• Address customer inquiries via email with timely and accurate responses through Outlook.
• Verify shipment tracking details to guarantee the accuracy and timeliness of orders.
• Collect essential information from customers to ensure precise order placement.
• Conduct professional and courteous telephone interviews to resolve customer inquiries and issues.
• Navigate vendor websites adeptly to locate specific product guides, manuals, and manufacturer information.
• Process credit card payments associated with transactions.
• Assist customers in navigating the ROES software program, providing necessary guidance and support.
• Offer assistance on technical or administrative inquiries related to ordering procedures and problem resolution.
  
  

Required Skills

• Exceptional verbal communication skills with the ability to actively listen and engage with customers over the phone.
• Strong written communication abilities, including a solid grasp of English grammar, spelling, and punctuation for composing correspondence.
• Proficiency in using Outlook email and scanner technology.
• Competence in navigating vendor websites to gather relevant information.
• Technical skills in utilizing software applications such as ROES.
  
  

Qualifications

• A high school diploma or equivalent is required.
• A minimum of six months of experience in customer service principles and practices.
  
  

Career Growth Opportunities

We value the professional growth of our employees and provide avenues for development within the organization, empowering you to advance your career and enhance your skills.

Join our team and contribute to making a meaningful difference in the lives of Veterans while expanding your professional network and career potential.

Employment Type: Other