What are the responsibilities and job description for the Remote Bilingual Client Intake Specialist position at Get It - Executive?
Job Overview
We are seeking an empathetic and committed Bilingual Client Intake Specialist to join our remote team. This role offers a unique opportunity to contribute positively to individuals pursuing legal assistance. The ideal candidate will possess strong communication skills in both English and another language, excelling in a dynamic and fast-paced environment.
Key Responsibilities
This position provides a pathway for professional development within a supportive and dynamic environment, allowing for the enhancement of valuable skills that contribute to career advancement.
Company Culture And Values
Our organization is rooted in compassion and dedication, striving to provide exceptional legal assistance. We promote a professional remote work culture that values each team member’s contributions and encourages making a positive impact in the community.
Compensation And Benefits
This remote position operates within a professional office framework, requiring standard office equipment usage including computers and telecommunication devices.
Physical Demands
This role is primarily sedentary, involving occasional sitting, standing, and the use of hands. May require lifting or moving office supplies weighing up to 20 pounds.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity within our workforce. We do not discriminate based on race, national origin, color, religion, gender, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.
Employment Type: Full-Time
We are seeking an empathetic and committed Bilingual Client Intake Specialist to join our remote team. This role offers a unique opportunity to contribute positively to individuals pursuing legal assistance. The ideal candidate will possess strong communication skills in both English and another language, excelling in a dynamic and fast-paced environment.
Key Responsibilities
- Respond promptly to incoming client calls and initiate outbound communications to potential clients through various channels.
- Accurately input, transcribe, format, edit, and transmit textual, data, and graphical content to support comprehensive case documentation.
- Utilize firm-specific software to enter detailed client and case information, ensuring meticulous logs and task histories are maintained.
- Provide clients with clear and precise information regarding various case types, while demonstrating professionalism and empathy.
- Establish the appropriate tone and pace for each call, effectively addressing potential client concerns with understanding.
- Skillfully gather pertinent information from clients to evaluate the feasibility of their cases.
- Maintain strict confidentiality and safeguard sensitive client information at all times.
- Identify opportunities to elevate the department's reputation by embracing new requests and innovating ways to add value to your role.
- High school diploma or equivalent.
- 1-2 years of experience in customer service, call centers, or within a law firm setting (preferred).
- Proficiency in multiple languages (Spanish and/or Portuguese) is essential.
- Ability to convert verbal information into clear written communication.
- Strong proficiency in phone interactions, typing, and computer skills; familiarity with Microsoft Office Suite is advantageous.
- Capacity to prioritize responsibilities and escalate client inquiries effectively as necessary.
- Keen attention to detail coupled with the ability to quickly retain and apply new knowledge.
- Excellent interpersonal skills for professional interactions with clients, attorneys, and colleagues.
- Highly organized and energetic, with the ability to multitask efficiently.
- Exceptional customer service capabilities with a diplomatic approach to handling client interactions.
- Proven ability to thrive in a high-intensity work environment while managing multiple priorities and adhering to deadlines.
This position provides a pathway for professional development within a supportive and dynamic environment, allowing for the enhancement of valuable skills that contribute to career advancement.
Company Culture And Values
Our organization is rooted in compassion and dedication, striving to provide exceptional legal assistance. We promote a professional remote work culture that values each team member’s contributions and encourages making a positive impact in the community.
Compensation And Benefits
- Health, Dental, and Vision Insurance
- 401(k) Plan with Profit Sharing
- Flexible Spending Account
- Paid Time Off and Paid Holidays
- Basic Life Insurance and Long-Term Disability
- Employee Referral Bonuses
This remote position operates within a professional office framework, requiring standard office equipment usage including computers and telecommunication devices.
Physical Demands
This role is primarily sedentary, involving occasional sitting, standing, and the use of hands. May require lifting or moving office supplies weighing up to 20 pounds.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity within our workforce. We do not discriminate based on race, national origin, color, religion, gender, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.
Employment Type: Full-Time
