Remote Bilingual Intake Specialist - Contact Center | WFH

Job Overview

We are seeking a highly motivated Bilingual Contact Center Intake Specialist to join our dynamic team remotely. In this pivotal role, you will be responsible for welcoming new clients and providing exemplary customer service in both Spanish and English. Your contributions will directly impact clients’ financial well-being and enhance their experience with our organization.

Key Responsibilities

• Manage a high volume of inbound and outbound calls, averaging around 80 calls daily.
• Communicate effectively with clients in both Spanish and English.
• Address client inquiries via email and assist with outgoing calls for services we offer.
• Deliver outstanding customer service to ensure a positive experience for all clients.
• Facilitate appointments with financial counselors and assist clients with financial assessments.
• Accurately input client data while ensuring strict confidentiality.
• Triaging calls and routing them to the appropriate parties as needed.
• Professionally resolve customer concerns and escalate issues when necessary.
  
  

Required Skills

• Bilingual proficiency in Spanish and English.
• Strong passion for customer service through various communication channels.
• Interest in personal finance and a desire to help others.
• Commitment to ongoing learning and professional development.
• Reliable attendance during scheduled shifts.
  
  

Qualifications

• U.S. Citizenship is required due to contractual obligations.
• Typing proficiency of 40 words per minute with an 80% accuracy rate.
• Previous customer service experience is preferred.
• High school diploma or equivalent; additional training in customer service is a plus.
  
  

Career Growth Opportunities

This position offers exceptional potential for professional development as you will gain valuable skills in customer service while engaging with clients from diverse backgrounds. We encourage our team members to continuously develop their expertise and advance in their careers.

Company Culture And Values

We are dedicated to cultivating a diverse and inclusive workplace where every individual feels empowered to express their authentic self. We welcome applicants from all backgrounds, including those from the LGBTQIA community, veterans, and individuals of varying abilities. Your unique perspective will be a valued asset to our team.

Compensation And Benefits

• Competitive hourly rate starting at \(16.00, with higher compensation available in select areas (e.g., \)17.57 in Los Angeles).
• Full-time employment consisting of 40 hours per week with 8-hour shifts.
• Comprehensive benefits package including medical, dental, and vision coverage.
• Paid Time Off: 19 PTO days and 10 paid holidays annually.
• Retirement options with employer contributions after one year.
• Access to student loan forgiveness through Public Service Loan Forgiveness (PSLF).
• Tuition reimbursement of up to $2,500 annually, plus educational discounts.
• Additional time off for health and wellness appointments.
  
  

Employment Type: Full-Time