What are the responsibilities and job description for the Remote Bilingual Spanish Customer Service Representative position at Get It - Executive?
Job Overview
Join a progressive small business dedicated to supporting federal clients as a Bilingual Customer Service Representative (Spanish). This remote position is an exceptional opportunity to refine your professional skills and customer service expertise in a dynamic and supportive environment. We pride ourselves on fostering career development and growth while providing a comprehensive benefits package, including competitive compensation, healthcare, and a 401(K).
Key Responsibilities
We believe in nurturing talent and offering our employees pathways for professional advancement within our organization. As a small yet growing business, we provide ample opportunities for skill enhancement and career progression.
Company Culture And Values
Our organization is built on a foundation of collaboration and excellence in customer service. We value clear communication and are dedicated to creating a positive experience for travelers, cultivating an environment that supports both personal and professional growth.
Compensation And Benefits
In addition to a competitive salary, a comprehensive benefits package is offered, which includes healthcare coverage and a retirement savings plan (401(K)).
We are an Equal Opportunity Employer, committed to diversity and inclusivity, and do not discriminate on the basis of race, creed, color, religion, national origin, ancestry, citizenship status, age, disability, sex, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local laws.
Employment Type: Full-Time
Join a progressive small business dedicated to supporting federal clients as a Bilingual Customer Service Representative (Spanish). This remote position is an exceptional opportunity to refine your professional skills and customer service expertise in a dynamic and supportive environment. We pride ourselves on fostering career development and growth while providing a comprehensive benefits package, including competitive compensation, healthcare, and a 401(K).
Key Responsibilities
- Deliver timely and accurate responses to inquiries from travelers worldwide concerning applications managed by the Department of Homeland Security (DHS) related to re-entry, visa renewals, and travel/immigration matters.
- Communicate effectively with customers through phone and email to provide precise information using government-approved guidelines.
- Manage multiple inquiries in a single email while adhering to established protocols and templates.
- Ensure accurate data entry into the Customer Database, maintaining high standards of grammar and clarity.
- Relocate reportable communication to the appropriate department as required.
- Provide insights into policies and procedures for travelers, assisting with travel-related queries and DHS claims.
- Undertake additional tasks as necessary to enhance team and customer support.
- Exceptional proficiency in web-based applications.
- Outstanding verbal and written communication skills.
- Strong technical aptitude and ability to navigate various digital platforms.
- Capable of managing customer inquiries with professionalism and clarity.
- U.S. citizenship is mandatory.
- Compliance with all security eligibility standards is required.
- Bilingual proficiency in English and Spanish is essential.
- A Bachelor's degree from an accredited institution is required.
- At least 2 years of experience in a customer service role.
- Proven ability to manage complex situations with professionalism and composure, especially under pressure.
We believe in nurturing talent and offering our employees pathways for professional advancement within our organization. As a small yet growing business, we provide ample opportunities for skill enhancement and career progression.
Company Culture And Values
Our organization is built on a foundation of collaboration and excellence in customer service. We value clear communication and are dedicated to creating a positive experience for travelers, cultivating an environment that supports both personal and professional growth.
Compensation And Benefits
In addition to a competitive salary, a comprehensive benefits package is offered, which includes healthcare coverage and a retirement savings plan (401(K)).
We are an Equal Opportunity Employer, committed to diversity and inclusivity, and do not discriminate on the basis of race, creed, color, religion, national origin, ancestry, citizenship status, age, disability, sex, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local laws.
Employment Type: Full-Time
