What are the responsibilities and job description for the Remote Bilingual-Spanish Customer Service Representative position at Get It - Executive?
Job Overview
Join a dedicated team at a growing small business that proudly supports federal clients in our remote Customer Service Representative role (Bilingual-Spanish). This position not only provides you with an opportunity to sharpen your professional skills but also enhances your communication expertise and customer service experience in a vibrant, fast-paced environment. We are committed to your career growth and offer extensive networking opportunities within our organization.
Key Responsibilities
This role is designed to not only provide immediate support to customers but also to serve as a stepping stone for your career development within our organization. We emphasize continuous improvement and encourage our employees to pursue professional growth.
Company Culture And Values
We pride ourselves on fostering a work environment that values clear communication and professionalism. Our team is committed to excellence in customer service, creating a collaborative atmosphere that supports both individual and group success. We are an Equal Opportunity Employer and uphold a commitment to diversity and inclusion in our workplace.
Employment Type: Full-Time
Join a dedicated team at a growing small business that proudly supports federal clients in our remote Customer Service Representative role (Bilingual-Spanish). This position not only provides you with an opportunity to sharpen your professional skills but also enhances your communication expertise and customer service experience in a vibrant, fast-paced environment. We are committed to your career growth and offer extensive networking opportunities within our organization.
Key Responsibilities
- Provide essential support within our 24⁄7 operational call center, assisting travelers with diverse inquiries such as enrollment and travel-related questions.
- Respond swiftly and accurately to global traveler inquiries concerning applications managed by the Department of Homeland Security (DHS) related to re-entry, visa renewals, and immigration matters.
- Engage with customers through phone and email to deliver precise information based on approved response materials.
- Navigate multiple inquiries within a single email while utilizing government-approved templates.
- Accurately enter details into the Customer Database, upholding high standards of grammar and spelling while ensuring proper categorization of subjects and resolutions.
- Relay any reportable communications to the appropriate department.
- Clarify policies and procedures for travelers, offering valuable information on general travel assistance and DHS claims.
- Undertake additional tasks as necessary to support team objectives and customer satisfaction.
- Fluency in both English and Spanish is essential.
- Strong proficiency in utilizing web-based applications.
- Excellent verbal and written communication capabilities.
- Technical aptitude for navigating digital tools and platforms.
- Ability to manage customer inquiries with professionalism and clarity.
- U.S. citizenship is mandatory.
- Candidates must meet all necessary security eligibility requirements.
- A Bachelor's degree from an accredited institution is required.
- A minimum of 2 years of customer service experience is essential.
- Proven ability to manage complex and high-pressure scenarios with accuracy and professionalism, including effective de-escalation of challenging situations.
This role is designed to not only provide immediate support to customers but also to serve as a stepping stone for your career development within our organization. We emphasize continuous improvement and encourage our employees to pursue professional growth.
Company Culture And Values
We pride ourselves on fostering a work environment that values clear communication and professionalism. Our team is committed to excellence in customer service, creating a collaborative atmosphere that supports both individual and group success. We are an Equal Opportunity Employer and uphold a commitment to diversity and inclusion in our workplace.
Employment Type: Full-Time
