What are the responsibilities and job description for the Remote Call Center Agent - Part-Time | WFH position at Get It - Executive?
Job Title: Remote Call Center Agent (Part-Time)
We are seeking a motivated and personable individual to join our esteemed team as a Part-Time Remote Call Center Agent. This is an exceptional opportunity for the right candidate to evolve into a Full-Time position based on performance and commitment.
In this role, you will be an integral point of contact for our customers, handling incoming calls, addressing their inquiries, managing concerns, troubleshooting service challenges, and providing comprehensive information. You will play a vital role in assisting callers with their donations, ensuring a positive and memorable experience for each individual.
Please be advised that this role is a work-from-home opportunity.
Key Responsibilities
Starting pay: $10.00/hour.
Employees Are Entitled To
This position provides a pathway for career advancement within our organization. We are committed to fostering the growth and development of our employees.
By joining our team, you will be part of a reputable company dedicated to making a positive impact. We encourage individuals with a passion for customer service to apply and seize this opportunity for professional growth.
Employment Type: Full-Time
We are seeking a motivated and personable individual to join our esteemed team as a Part-Time Remote Call Center Agent. This is an exceptional opportunity for the right candidate to evolve into a Full-Time position based on performance and commitment.
In this role, you will be an integral point of contact for our customers, handling incoming calls, addressing their inquiries, managing concerns, troubleshooting service challenges, and providing comprehensive information. You will play a vital role in assisting callers with their donations, ensuring a positive and memorable experience for each individual.
Please be advised that this role is a work-from-home opportunity.
Key Responsibilities
- Respond promptly to incoming calls and customer emails.
- Uphold a friendly, professional tone in all customer interactions.
- Address and resolve customer complaints with care and professionalism.
- Accurately input donation data into our system.
- Identify issues that require escalation to supervisors as necessary.
- Provide detailed information regarding services and client-related inquiries.
- Utilize available resources to assist customers effectively.
- Resolve customer issues using appropriate software and tools.
- Direct calls to the appropriate department or resource.
- Document all call interactions in line with company protocols.
- Identify and report trends in customer inquiries to management.
- Conduct follow-up calls to ensure customer satisfaction as needed.
- Bilingual abilities are strongly preferred.
- Excellent verbal and written communication skills.
- Strong multitasking capabilities.
- Minimum typing speed of 30 words per minute.
- Team-oriented with a collaborative spirit.
- Must have a Windows PC (compatibility issues with Apple/Mac, Tablets, Chromebooks, Android, etc.).
- Operating system: Windows 10 or newer, with a minimum of 16GB of RAM.
- Reliable hard-wired broadband internet connection (DSL, Cable, or Fiber Optic).
- A quiet, private workspace free from interruptions.
- A USB headset for clear communication.
Starting pay: $10.00/hour.
Employees Are Entitled To
- Personal Accident Insurance.
- Retirement plan with employer matching after 6 months of service.
- Monthly stipends for cell phone and internet expenses.
This position provides a pathway for career advancement within our organization. We are committed to fostering the growth and development of our employees.
By joining our team, you will be part of a reputable company dedicated to making a positive impact. We encourage individuals with a passion for customer service to apply and seize this opportunity for professional growth.
Employment Type: Full-Time
Salary : $10
