What are the responsibilities and job description for the Remote Call Center Agent | Work From Home position at Get It - Executive?
Job Overview
Join our esteemed healthcare organization as a Call Center Agent, where you will play a pivotal role in delivering outstanding support to patients and caregivers in a fast-paced environment. We are looking for a customer-oriented professional who is eager to contribute to our mission of providing exceptional patient care.
Key Responsibilities
This position offers a pathway for professional development in the fields of customer service and healthcare administration, enabling you to enhance your skills and advance your career within the healthcare sector.
Company Culture And Values
We are dedicated to fostering a collaborative and customer-centric culture that values teamwork and excellence in patient care. Join us to be part of a supportive environment where every team member contributes to our mission of improving patient outcomes.
Employment Type: Full-Time
Join our esteemed healthcare organization as a Call Center Agent, where you will play a pivotal role in delivering outstanding support to patients and caregivers in a fast-paced environment. We are looking for a customer-oriented professional who is eager to contribute to our mission of providing exceptional patient care.
Key Responsibilities
- Manage a high volume of inbound calls with professionalism and precision.
- Provide assistance to patients and caregivers by addressing inquiries and offering accurate information.
- Ensure timely direction of patient requests to the appropriate clinical staff.
- Maintain accurate patient data within the electronic health records (EHR) system.
- Identify and escalate complex issues to the Call Center Team Lead or Manager when necessary.
- Stay updated on clinic protocols, provider schedules, and office updates.
- Complete additional administrative tasks as assigned.
- Strong customer service skills with a focus on patient support.
- Excellent interpersonal and communication abilities.
- Analytical problem-solving skills with experience in data analysis.
- Proficiency in electronic record systems and data entry (minimum typing speed of 45 WPM).
- Basic understanding of medical terminology and health insurance processes is advantageous.
- High School Diploma or equivalent is required.
- 1-2 years of experience in medical office administration is preferred.
- Ability to thrive in a dynamic, fast-paced work environment with frequent interruptions.
- Self-motivated with impressive organizational and time management skills.
This position offers a pathway for professional development in the fields of customer service and healthcare administration, enabling you to enhance your skills and advance your career within the healthcare sector.
Company Culture And Values
We are dedicated to fostering a collaborative and customer-centric culture that values teamwork and excellence in patient care. Join us to be part of a supportive environment where every team member contributes to our mission of improving patient outcomes.
Employment Type: Full-Time
