What are the responsibilities and job description for the Remote Client Success Specialist (Bilingual Preferred) position at Get It - Executive?
Job Overview
We are seeking a dedicated Client Success Specialist (Bilingual Preferred) to join our esteemed Business Services Team in a remote capacity. This pivotal role focuses on providing exceptional assistance to early childcare programs, thereby enhancing their operational efficiency and impact in the lives of children. As a vital member of our organization, you will engage with directors, staff, and key stakeholders to deliver crucial information, address inquiries, and resolve concerns regarding our suite of shared services.
Key Responsibilities
This role offers significant opportunities for professional development and skill enhancement within our organization. We are committed to fostering continuous learning and advancement.
Company Culture and Values
We pride ourselves on maintaining a collaborative and supportive work environment focused on early childhood education and community impact. Our team strives to make a meaningful difference in the lives of children and families.
Compensation And Benefits
We are seeking a dedicated Client Success Specialist (Bilingual Preferred) to join our esteemed Business Services Team in a remote capacity. This pivotal role focuses on providing exceptional assistance to early childcare programs, thereby enhancing their operational efficiency and impact in the lives of children. As a vital member of our organization, you will engage with directors, staff, and key stakeholders to deliver crucial information, address inquiries, and resolve concerns regarding our suite of shared services.
Key Responsibilities
- Deliver both remote and in-person support to early childcare programs by providing product and service information, troubleshooting, and resolving issues.
- Conduct training sessions for early childcare program directors and staff, utilizing various formats such as instructor-led workshops and webinars.
- Assist in the development and upkeep of training materials for both in-person and online learning environments.
- Support the retention of existing clients and facilitate the onboarding and implementation of services for new clients.
- Maintain accurate records in reporting databases, and prepare comprehensive reports on products and services.
- Foster and sustain effective relationships with internal and external stakeholders, providing ongoing feedback and support.
- Ensure adherence to project objectives, policies, and performance standards, aligning with project specifications.
- Conduct thorough follow-ups with customers, team members, and other departments to guarantee a seamless experience.
- Assist in product updates and participate in quality assurance tasks.
- Collaborate with cross-functional teams as necessary.
- Perform additional duties as assigned.
- Provide occasional translation assistance as needed.
- Utilize CRM tools to effectively track client interactions and follow-up activities.
- Fluent in English and Spanish, demonstrating excellent written and verbal communication skills in both languages.
- Detail-oriented with a strong commitment to delivering results.
- Quick learner with the ability to adapt to new software systems.
- Strong organizational and prioritization skills for effective time management.
- Experience in project and product management, showcasing a proven ability to meet deadlines.
- Independent problem solver with notable resourcefulness and superior follow-up skills.
- Committed to executing tasks with precision and high attention to detail.
- Analytical thinker capable of logical and strategic reasoning.
- Ability to lead initiatives and adapt in a dynamic work environment.
- Exceptional cross-functional communication and influencing skills.
- Eagerness to thrive in a fast-paced, evolving setting.
- 1-3 years of experience in customer service, data entry, or product training.
- Proficiency in Microsoft Office applications.
- Familiarity with various operating systems and cloud-based applications.
- Experience using CRM tools effectively.
- Capability to navigate multiple web browsers, tabs, and windows efficiently.
This role offers significant opportunities for professional development and skill enhancement within our organization. We are committed to fostering continuous learning and advancement.
Company Culture and Values
We pride ourselves on maintaining a collaborative and supportive work environment focused on early childhood education and community impact. Our team strives to make a meaningful difference in the lives of children and families.
Compensation And Benefits
- Comprehensive benefits package including medical, dental, and vision coverage.
- Company-paid life insurance.
- 401(k) with company match.
- Employee assistance programs.
- Paid vacation, personal days, and holidays.
- Flexible work-from-home options.
