Remote Customer Service Agent for Veterans

Job Overview

We are seeking an enthusiastic and dedicated Customer Service Agent to join our remote team, where you will be instrumental in providing exceptional service to our esteemed customers, particularly Veterans. In this role, you will be the supportive voice guiding them through the ordering process, ensuring their experience is seamless and efficient.

Key Responsibilities

• Address incoming calls from Veterans, facilitating phone orders that may include multiple transactions.
• Process, track, and manage customer orders using Outlook email, scanner technology, and our Remote Order Entry System (ROES).
• Respond to customer inquiries via email, ensuring prompt and informative communications through Outlook.
• Confirm shipment tracking details to guarantee the accuracy and timeliness of orders.
• Collect necessary information from customers to ensure precise order placement.
• Conduct professional and courteous telephone interviews to resolve customer inquiries and concerns.
• Efficiently navigate vendor websites to find specific manufacturer information, product guides, and related materials.
• Manage credit card transactions associated with orders and ensure secure processing.
• Provide guidance to customers on the ROES software, assisting them as needed.
• Offer technical and administrative support, including ordering processes and issue resolution.
  
  

Required Skills

• Superior verbal communication skills, with the ability to listen actively and engage customers effectively.
• Strong written communication abilities, including proficient knowledge of English grammar, spelling, and punctuation for correspondences with Veterans.
• Proficient in using Outlook and other communication tools.
• Customer-oriented mindset, capable of interacting respectfully and empathetically with Veterans.
• Competence in navigating vendor websites and utilizing ROES for order management.
  
  

Qualifications

• A high school diploma or equivalent is mandatory.
• At least six months of experience in customer service roles is required.
  
  

Career Growth Opportunities

We are committed to supporting the professional development of our employees, offering pathways for skill enhancement and career advancement within the customer service sector.

Company Culture And Values

Our organization prides itself on fostering a collaborative and supportive work environment that values excellence in customer service and a genuine dedication to assisting Veterans.

Employment Type: Other