Remote Customer Service Representative - 1082

Job Overview

We are seeking a dedicated and detail-oriented Customer Service Representative to join our team in a fully remote capacity. If you have a passion for delivering outstanding customer service in a dynamic environment, this position offers an excellent opportunity to support our clients and agents while enhancing your professional skills.

Key Responsibilities

• Respond to incoming calls, addressing inquiries and providing timely resolutions.
• Process various billing and service requests, including account modifications, payment updates, and policy details.
• Manage manual premium payments through checks or direct account withdrawals.
• Handle information requests and oversee public website inquiries.
• Conduct insurance verifications and follow up on outstanding items or funds.
• Maintain precise records of customer interactions and transactions.
  
  

Required Skills

• Minimum of 3 years of experience in customer service.
• Preferred 1 years of experience in accounting.
• A background in insurance or call center environments is advantageous.
• Fluency in Spanish is a plus.
• Proficient in Microsoft Word and Excel.
• Strong written and verbal communication skills.
• Exceptional attention to detail and data entry abilities.
• Capability to prioritize and manage a substantial workload.
• Willingness to occasionally work overtime as necessary.
  
  

Qualifications

• An Associate's degree in business or a related discipline is required.
  
  

Career Growth Opportunities

This position provides a unique chance to develop your professional skills in customer service within a supportive and growth-oriented environment, fostering opportunities for career advancement.

Company Culture And Values

Our organization is committed to fostering a diverse and inclusive workplace. We value exceptional service and encourage a friendly approach to all customer interactions, promoting a collaborative work atmosphere.

Compensation And Benefits

• Pay range: \(18.16 to \)20.07 per hour, contingent upon location, education, experience, and skill set.
• Additional benefits include [list benefits if available].
  
  

Join our team and become part of a company that values dedication and professionalism, with ample opportunities to network and advance your career in a thriving industry. If you are a proactive problem-solver with a commitment to excellence in service, we look forward to receiving your application!

Employment Type: Full-Time