What are the responsibilities and job description for the Remote Customer Service Representative | WFH position at Get It - Executive?
Job Overview
We are seeking a dedicated Customer Service Representative to join our remote team, where your contributions will directly support military service members and their families. This vital role involves delivering outstanding customer service in a fast-paced contact center environment, addressing inquiries and resolving issues related to healthcare enrollment, claims, referrals, authorizations, and appointments.
Key Responsibilities
This position offers continuous training and development, allowing you to grow your skills and advance your career within our organization.
Company Culture And Values
We pride ourselves on fostering a dynamic and supportive work environment that emphasizes teamwork and a shared commitment to serving military families. A positive attitude and an empathetic approach are vital for success in our organization.
Employment Type: Full-Time
We are seeking a dedicated Customer Service Representative to join our remote team, where your contributions will directly support military service members and their families. This vital role involves delivering outstanding customer service in a fast-paced contact center environment, addressing inquiries and resolving issues related to healthcare enrollment, claims, referrals, authorizations, and appointments.
Key Responsibilities
- Respond promptly and professionally to healthcare inquiries from TRICARE beneficiaries and providers via phone, chat, email, or other written communications.
- Take full ownership of customer issues, employing problem-solving techniques and available resources to ensure inquiries are resolved during the first contact.
- Achieve departmental productivity targets while demonstrating consistent and dependable attendance.
- Maintain accurate documentation of customer interactions and update records in the customer relationship management (CRM) system.
- Engage in continuous training to enhance proficiency in managing customer inquiries.
- Uphold an exceptional standard of customer service through a positive and empathetic approach.
- Strong verbal and written communication capabilities.
- Proficiency with technology and the ability to navigate multiple screens or web browsers efficiently.
- Excellent problem-solving skills.
- Ability to work autonomously in a remote work environment.
- High school diploma or GED.
- U.S. Citizenship.
- Capability to pass a Department of Defense (DoD) background investigation.
- Minimum of two years of professional experience in customer service.
This position offers continuous training and development, allowing you to grow your skills and advance your career within our organization.
Company Culture And Values
We pride ourselves on fostering a dynamic and supportive work environment that emphasizes teamwork and a shared commitment to serving military families. A positive attitude and an empathetic approach are vital for success in our organization.
Employment Type: Full-Time
