What are the responsibilities and job description for the Remote Customer Service Representative | WFH position at Get It - Executive?
Job Overview
Join our dynamic team as a Customer Service Representative in a remote capacity, where you will play a pivotal role in assisting travelers with a variety of transit-related inquiries. This position is ideal for individuals based in Tullahoma, TN, as you will need to collect essential equipment from our office.
Key Responsibilities
Joining our organization presents a valuable opportunity for professional skill development in a vibrant setting. As we expand our services, pathways for career advancement will become available, allowing you to grow alongside the company.
Company Culture And Values
We emphasize a supportive team-based environment dedicated to customer care. Our culture prioritizes positivity and collaboration, ensuring rewarding experiences for both our customers and employees.
If you are passionate about assisting others and seek a fulfilling remote position within a nurturing team, we invite you to apply!
Employment Type: Full-Time
Join our dynamic team as a Customer Service Representative in a remote capacity, where you will play a pivotal role in assisting travelers with a variety of transit-related inquiries. This position is ideal for individuals based in Tullahoma, TN, as you will need to collect essential equipment from our office.
Key Responsibilities
- Provide assistance to customers regarding travel directions, lost and found items, fare applications, and other transit-related queries.
- Leverage translation services to deliver precise information to a diverse customer base.
- Efficiently navigate various websites and tools for travel planning and transit program information.
- Handle customer requests related to bus and train schedules.
- Accurately document and update instructions for unplanned detours.
- Maintain clear and professional communication with the general public.
- High school diploma or an equivalent qualification.
- A minimum of one year of experience in customer service or call center environments.
- Strong collaborative spirit and a positive attitude.
- Proven ability to excel in a fast-paced, high-volume environment.
- Willingness to work extended hours when necessary.
- Typing proficiency of at least 40 words per minute.
- Competence in Microsoft Office applications.
- Minimum one year of relevant experience in customer service.
- Excellent communication skills and the ability to engage with diverse populations.
- Adaptability to meet changing environments and customer needs.
Joining our organization presents a valuable opportunity for professional skill development in a vibrant setting. As we expand our services, pathways for career advancement will become available, allowing you to grow alongside the company.
Company Culture And Values
We emphasize a supportive team-based environment dedicated to customer care. Our culture prioritizes positivity and collaboration, ensuring rewarding experiences for both our customers and employees.
If you are passionate about assisting others and seek a fulfilling remote position within a nurturing team, we invite you to apply!
Employment Type: Full-Time
