What are the responsibilities and job description for the Remote Customer Service Representative | WFH position at Get It - Executive?
Job Overview
As a Remote Customer Service Representative, you will be instrumental in guiding patients through the payment process for their medical bills. Your role will involve engaging with customers to discuss various payment alternatives, negotiating feasible payment plans, and operating in a dynamic virtual environment to ensure the effective collection of account receivables. Proficiency with technology and a swift adaptability to new tools will be crucial for your success in this position.
Key Responsibilities
This role offers avenues for professional advancement through hands-on experience in customer service with potential growth in the healthcare revenue cycle sector.
Company Culture And Values
Our organization is dedicated to fostering a collaborative and team-oriented environment. We emphasize strong customer focus and uphold the values of integrity and professionalism among our workforce.
Employment Type: Full-Time
As a Remote Customer Service Representative, you will be instrumental in guiding patients through the payment process for their medical bills. Your role will involve engaging with customers to discuss various payment alternatives, negotiating feasible payment plans, and operating in a dynamic virtual environment to ensure the effective collection of account receivables. Proficiency with technology and a swift adaptability to new tools will be crucial for your success in this position.
Key Responsibilities
- Deliver outstanding service to patients on behalf of our clients.
- Initiate phone contact with patients to facilitate payment collection for medical bills.
- Communicate with patients in a clear, accurate, and professional manner.
- Examine patient accounts and carefully document all interactions and feedback.
- Negotiate appropriate payment plans with customers.
- Set up payment methods via check, electronic transfer, or credit card.
- Adhere to company policies and procedures to ensure compliance.
- Achieve or surpass established performance targets.
- Collaborate closely with team leads and management to address issues and enhance patient satisfaction.
- Undertake additional responsibilities as needed.
- Strong emphasis on customer and client satisfaction.
- Exceptional communication abilities, ensuring clear and professional information delivery.
- High standards of integrity and confidentiality.
- Team-oriented mindset with a collaborative approach.
- Basic proficiency in computer skills is essential.
- Previous customer service experience is preferred.
- Familiarity with medical billing or healthcare revenue cycles is a significant advantage.
- High school diploma or GED is mandatory.
- One to two years of college education is desirable.
This role offers avenues for professional advancement through hands-on experience in customer service with potential growth in the healthcare revenue cycle sector.
Company Culture And Values
Our organization is dedicated to fostering a collaborative and team-oriented environment. We emphasize strong customer focus and uphold the values of integrity and professionalism among our workforce.
Employment Type: Full-Time
